Customer Service Engineer

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At Christie®, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences. We’re a global group of passionate people at a company committed to leading-edge innovation, creating high-quality illumination products and solutions, and inspiring our customers and one another. We like to say we’re a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.

About the Opportunity:

We are looking for a Customer Service Engineer for our Professional Services Team in the EMEA region. As key member of the team, you will be involved in providing field-based product repair, maintenance and installation services. 80% of activities will be performed on site throughout the EMEA region. 

Responsibilities:

• Perform emergency service at the client’s locations as needed to ensure the full functionality of OSA system, Interactive media systems, related equipment and Digital Cinema projectors and systems.
• Work closely with suppliers, NOC team, subcontractors and internal support team to ensure we can deliver our SLA commitments.

• Complete installations, repairs and advanced service procedures on-site, including reactive and proactive maintenance and decommissioning with minimal or no supervision. Frequently travel to customer sites on short notice.
• Diagnose and repair complex technical problems as well as research complex customer issues to ensure timely resolution of Tier 2 issues.
• Keep customers informed of progress and escalate issues where appropriate.
• Provide service feedback through site reports to report issues to the marketing, engineering and production departments for future planning and product updates.
• Train end users in the proper use and operation of OSA system and related digital equipment.  
• Assist with pre-show and pre-demo set up and build to support ongoing tradeshow and demo activities.
• Leverage experience and judgment to assist the Customer Service Team on all technical work relating to CDS field service applications.
• Perform visual inspection of returned goods if required.

• Provide technical repair- and inspection services on Customer repairs, refurbishments, maintenance of the Demonstration Equipment, Quality Inspections etc. in Christie EMEA workshops & onsite.

• Keep customers informed of progress and escalate issues where appropriate.
• Provide service feedback through site reports to report issues to the marketing, engineering and production departments for future planning and product updates.

Location: UK, remote role.  

What we’re offering: 

A competitive salary, vacation, health & dental, travel insurance benefits, and employer-matched pension plan.  You’ll have opportunities to learn, grow, and collaborate with professionals on a global reach. Whether you’re working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight—your contributions will make a difference.

Qualifications & Experience

• Post-secondary degree/diploma in a technical/ engineering field (Electrical/ Mechanical or Software)
• High knowledge of analogue and digital theory related to Cinema projectors
• 4+ years of Field Application Engineer or related technical experience
• 3+ years in high-tech manufacturing environment
• Multilingual in English, and other EU languages as an asset
• Ability and willingness to travel both nationally and internationally, as required (>90%)

Experience in the following is an asset:

• High Level of knowledge of Digital cinema projectors
• Good troubleshooting skills and Time Management skills

• Working experience in installment of Christie products

   

Christie is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.   

All of the information collected in this job application form is necessary and relevant to the performance of the job applied for. We will use the information provided by you on this form, by the referees you have noted, and the educational institutions with whom we may undertake to verify your qualifications with, for recruitment purposes only. The Company will treat all personal information with the utmost confidentiality and in line with current data protection legislation.