Solutions Engineer

Who We Are Looking For

Crisis24 is seeking a talented and motivated Solution Engineer to join our growing team. In this role, you will play a pivotal role in the pre-sales process, translating complex technical concepts into clear and compelling solutions for our customers. You will work closely with the sales team to understand customer needs and design tailored solutions using our software solutions.

What You Will Work On

• Collaborate with the sales team to identify customer challenges and opportunities.
• Deeply understand our software products and their capabilities.
• Design and present customized solutions that address specific customer needs.
• Conduct technical demonstrations and proof-of-concept projects.
• Support the sales team throughout the sales cycle, providing technical expertise and guidance.
• Partner with the product and engineering teams to ensure smooth product implementation and integration.
• Gather customer feedback and identify areas for product improvement.
• Stay up to date on the latest industry trends and technologies.
• Assist with special projects where application design, configuration and consulting is required.
• Support the implementation team in deploying demonstrated solutions at client locations.
• Provide technical assistance to the customer success organization in supporting client deployed solutions.
• Provide regular product feedback to the Crisis24 product and development teams to ensure new market requirements are captured and implemented.

Who You Will Work With

• Security (CSO, Operations, Cyber, Executive Protection)
• Risk Management (CRO, Insurance)
• Business Continuity (Operations, Facilities, Business Resiliency)
• Human Resources (CHRO, Benefits, Staffing)
• Travel (Travel Leadership and Management)
• Information Security (CISO, IT Operations)

What You Will Bring

• BA/BS degree in in a business or technical related field.
• Minimum of 5 years of experience in a technical sales or solutions engineering role.
• Experience creating solutions for and demonstrating SaaS technology solutions.
• Excellent communication and presentation skills, both written and verbal.
• Ability to build strong relationships with customers and internal stakeholders.
• Problem-solving skills and a passion for finding innovative solutions.
• Experience with the security industry is a plus.
• Passionate about Crisis24’s business, industry; eager to master product and service knowledge.
• Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint, JIRA, and Help Desk Support Software.
• Periodic travel up to 25% may be required.
• Flexibility in work hours required to support global sales initiatives.
• Fluency in German and / or French a strong advantage.