Integration Data Specialist

Who We Are Looking For

The Integration Data Specialist will have experience with operational and people management. The Specialist will be able to demonstrate a full understanding of service delivery of products (such as Federated Single Sign on, HR feeds) and enhancing the delivery method and process. This includes utilizing a strong background in customer service and consultative project management with a focus on data aggregation. The specialist will help assist in identifying data and technology leakage and provide subject matter experience to relevant engagements both internally and externally.

What You Will Work On

• The ability to manage and action multiple concurrent integration projects, e.g., Single Sign-On (SSO), HR and other data integrations.
• The ability to lead client-facing and internal calls. Set an agenda. Clearly convey the program features and options. Gather business needs from the clients/attendees. Provide a product demonstration.
• Update or create product guides and informational resources.
• Understanding of the system applications, the interdependencies of the different modules, and how the data supports client duty of care programs.
• Provide technical support to Crisis24 internal and external clients in a timely and efficient manner.
• Perform research and analysis of multiple data sources to meet business performance reporting needs using SQL and Excel.
• Analyzing data and recommending client or travel process changes to improve the data quality.
• Following changes to improve the data, outlining to the Data Support Team the data issues in a data clean-up request.
• Troubleshoot issues using a variety of tools from Crisis24 applications and interaction with the databases (using SQL).
• Recognize patterns and common issues and communicate then to the internal and external team.
• Capture problem information, resolution, and client communications in Crisis24’s ticketing system while providing well written responses to clients indicating issue resolution.
• Ability to identify and differentiate issues across the application stack (User Interface, Integration configuration and Database). Ability to work as part of a cross functional team in collaboration with product management, engineering, customer support, sales, and account management.
• Ability to prioritize and support multiple implementation projects.
• Document and submit requirements for existing and new products, or product enhancements.
• Familiarity with basic excel formulas used to analyze and manipulate data for quality assurance.
• Prepare customer and internal facing application and business performance reports using SQL and Excel.
• Participate in implementing and supporting internal controls in support of yearly ISO 27001 certification compliance requirements.

What You Will Bring  

• Bachelor’s Degree or equivalent combination of education/experience required. Technical focus is advantageous.
• Documented work experience, either technical or involving client interaction.
• Experience in some aspects of travel agency data management, airline data operations or travel knowledge is a plus.
• Computer proficiency – Office suite.
• Relational databases including SQL Server, Postgres, or Oracle, including knowledge/understanding of database schema and input/output.
• Excellent written and verbal communication skills.
• Project Management skills: experience overseeing and managing integration and software implementation projects.
• Capability to effectively coordinate and lead discussions with internal and external clients/vendors.
• Effective time management skills.
• Effective troubleshooting and problem-solving skills.
• Ability to organize and prioritize work with little supervision.
• Naturally proactive and able to find and complete meaningful tasks in the absence of client demand.
• Ability to multitask, organize and document.
• Be able to work in a team environment and assist where needed.