GSOC Analyst

 
The embedded GSOC (Global Security Operations Center) Analyst position is focused on 24/7 security operations and serves as the client’s single point of contact. Candidates must be detail-oriented, have a strong aptitude for communication and analytical thinking when responding to events, as well as having a team-first mentality. Daily responsibilities will focus on monitoring global events and reports from a variety of security systems and tools. Analysts must be able to effectively comprehend data and compose clear and effective communications that will have a global audience. 
 
Essential Functions 
 

• Provide exceptional customer service via email, real-time messaging applications, and phone calls. 

• Monitor and respond to a large volume of emails, messages, and posts. 

• Handle a wide variety of administration duties. 

• Effectively and calmly manage communications of all kinds with people experiencing distressing and potentially life-threatening emergencies. 

• Write incident reports in the assigned format ensuring they are sent with correct grammar and spelling to provide situational awareness and communicate risks to the leadership. 

• Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood. 

• Assist in the planning and execution of risk assessment projects. 

• Contribute to procedures and processes to standardize and enhance risk management. 

• Work with the company’s various departments to assist the Management in understanding and implementing procedures and policies. 

• Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services. 

• Process and maintain a wide variety of SOPs (Standard Operating Procedures), ERPs (Emergency Response Plans), documents, files, logs, reports, and forms. 

• Analyze information using multiple external sources to identify and prevent potential threats or risks affecting company assets. 
   

Note: This Job Description is not a comprehensive list of all required activities, duties, or responsibilities as these may change at the discretion of the leadership at any time with or without notice. 

Qualifications 
 

• GSOC or security operations experience: 1 year – Preferred 

• Possess a 4-year degree in a related field or have equivalent work or military experience in security operations or in a GSOC/SOC/GOC 

Additional Requirements 
 

• Have an interest or direct experience in executive protection, security operations, critical incident management, or corporate security. 

• Be well-versed in current technologies and open-source search methodologies. 

• Be a competent user of Microsoft Suite and Google Suite. 

• Be able to use multiple systems simultaneously whilst working at a fast pace. 

• Be able to communicate effectively, both verbally and in writing. 

• Be able to maintain a professional demeanor during stressful situations. 

• Be able to quickly adapt and excel in dynamic situations. 

• Have excellent organizational and time management skills. 

• Have a demonstrated history of effective conflict resolution skills. 

• Maintain composure in dealing with authorities, executives, clients, staff, and occasionally the public. 

• Be able to attend infrequent training events and meetings that fall outside normal working hours. 

• Be fully flexible to work 12-hour shifts both days and nights, including weekends and holidays. 

• Pass pre-employment background investigation.  

• Participation in random drug screenings. 

• Willing to be evaluated for writing and software proficiency. 

Work Environment & Physical/Mental Demands 
 

• With or without reasonable accommodation, the physical and mental capacity to effectively perform all essential functions is required. 

• Must undergo and meet company standards for background and reference checks. 

• Exposure to sensitive and confidential information. 

• Regular computer usage. 

• Ability to handle multiple tasks concurrently. 

• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment. 

• Frequent sitting and/or standing.