Client Implementation Specialist I
Crisis24 Solutions (PTY) LTD, Block A, The Terraces, Cape Town, South Africa, South Africa
Req #11182
19 June 2024
Who We Are Looking For
We are seeking someone who possesses the following qualities:
- Exceptional ability to organize and prioritize tasks with minimal supervision
- Effective time management and adept problem-solving skills
- Strong interpersonal skills, both verbal and written
- Unwavering attention to detail coupled with outstanding organizational prowess
- Capability to handle multiple projects concurrently
- Proficiency in facilitation and presentation, ensuring clear communication
- Proficiency in French and/or German is advantageous
- Demonstrated passion for the business and industry, with a keen desire to master product and service knowledge
- Confidence and assertiveness in approach
- Dependable and responsible with an innovative mindset
- Skilled in negotiation and adept at building rapport with customers
- Proven track record of consistently delivering results within agreed-upon timelines
- Technologically savvy, particularly proficient in Microsoft Office applications such as Word, PowerPoint, Outlook, and Excel
What You Will Work On
- Responsible for coordinating the on-boarding and implementation of new products and services for select Crisis24 clients and other projects as assigned
- Liaise with the relevant Major Account Executive and Account Manager to confirm service offerings and entitlement based on each client contract
- Work directly with the client to obtain relevant information to perform the on-boarding and sign-off on any launch requirements
- Communicate significant issues or concerns to relevant internal stakeholders
- Ensure each client is kept informed of progress throughout the on-boarding process and made aware of any issues/delays, promptly
- Facilitate the go-live process of new clients to provide a seamless experience for Crisis24 and the client
- The Client Implementation Specialist will also ensure any post-launch support requirements are communicated as relevant
- Provide training to clients on how to use the system and educate them on post-Implementation process flow and communication channels
- Maintain current knowledge of company strategies and technological/product development and participate in User Acceptance Testing of technology enhancements as needed
- Responsible for collecting and sharing key metrics and KPIs for assigned implementations
What You Will Bring
- Bachelor’s degree required
- 2 to 5 years experience
Other details
- Job Family Implementation
- Pay Type Salary
- Required Education Bachelor’s Degree
- Crisis24 Solutions (PTY) LTD, Block A, The Terraces, Cape Town, South Africa, South Africa