Crisis Management Lead

Crisis Management Lead

As the Crisis Management Lead, you will be responsible for planning and implementing the response to a major threat to a business, such as a natural disaster, active attackers, & other significant business disruptions. Identify risks, prepare contingency and recovery plans, and manage resources during the crisis. Preferred locations for this role are Menlo Park, Denver, or New York City, but other locations may be considered. This role will report directly to the Sr. Manager of Global Security & Technology, not the GSOC Program Manager.

What you’ll do day-to-day:

● Lead & oversee client Crisis Management Program, partnering with internal & external
stakeholders
● Developing, edit, & finalize client Crisis Management Plan, emergency action/response
plans, and incident response plans
● Partner with client Enterprise Resilience team to business entities to align on crisis
response
● Establish & maintain Crisis Response Team, provide training & education to stakeholders,
roles & responsibilities documentation, table top exercises, etc.
● Manage Physical Security crisis events and ensure appropriate actions are carried out
● Build & train on Physical Security’s training programs strategy: including table top exercises
for Crisis Response Team, incident response trainings for Physical Security team, Executive
Protection training support, & Floor Warden trainings
● Conduct & report on a Crisis Management/Physical Security incident response Business
Impact Assessment (BIA)
● Establish internal & external communication strategies with internal communications, public
relations, and other communication teams
● Identify, prioritize and implement crisis management program enhancements and expansion
across the sites and regions
● Manage program development and growth through metrics and reporting

Qualifications:

● 5+ years experience with Crisis Management, corporate Physical Security program management, Emergency Readiness/Management, Resiliency

● Bachelor's Degree in Crisis Management or related field

● Certifications/Training Preferred

• IS-700 NIMS, An Introduction
• IS-200 ICS for Single Resource and Initial Action Incidents
• ICS-300 Intermediate ICS for Expanding Incidents
• ICS-400 Advanced Incident Command

● Knowledgeable and experienced in crisis management best practices in a Physical Security
environment

● Comfortable working in a fast paced environment while still meeting deliverables

● Skilled program manager overseeing multiple projects and initiatives at one time

● Ability to travel 25% of the time to conduct site assessments & provide onsite trainings

Bonus points:

● 7+ years in a corporate crisis management, emergency preparedness, or physical security
environment

● Master’s degree preferred

● Coda or other project management tools experience