Majorel Thailand| Customer Service Representative I (CSR I)

Position Summary:

The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction

Overall Responsibilities:

• Handle pre and post reservation inquiries by phone, e-mail and fax;
• Handle customer requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Make outbound calls to hotels/guests to arrangement special requests;
• Act as liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.

Job Requirements:

• Excellent communication skills in language required;
• Typing 20 words per minte
• Conflict Resolution Skill
• Proficient in the lanuage required
• Cusotmer service Skills
• Telephone Etiquette
• Problem solving;
• Sense of responsibility;
• Independent and customer friendly.
• Experienced with Customer Care, internet and hotel industry preferred
• Available for changes in shift schedule on a monthly rotation schedule or as business needs require