EASTWOOD | Human Resources Specialist

Department:  Human Resources                                  Reporting to:   HR Organization

Supervises:  No                                                           FLSA:  Non-Exempt  2B

Company Summary:

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

Position Summary:

The HR Specialist provides support for a wide variety human resource functions including employee relations, HR reporting, performance and compensation management and benefit administration. The HR Specialist works hand in hand with the HRBP in making sure all managers, supervisors and employees are on the same page with regard to the HR practices to include policies and procedures, the employee handbook and other related legal and regulatory subjects. The position reports to the HR Business Partner and handles all HR administrative functions. This will include executing the full recruitment process, working closely with line managers to identify hiring plans and leading employment branding initiatives. Position maintains employee data and provides HRIS support, acts as contact point for employee queries and works on ad hoc tasks as required.

Overall Responsibilities:

• Responsible for general HR functions Develops an understanding of Business Unit(s) culture and structure to effectively partner with and support the organization.
• Collaborates with HR leadership and Operational functions
• Assists HRBP in responding to Employee Relations issues – reviews employee and manager issues and works with HR and business leadership to resolve
• Facilitates onboarding and orientation programs and procedures for new employees.
• Works with HRBP in administers Training & Development opportunities to internal clients.
• Provides counsel and administrative support for employee life cycle events

• Answer questions and provide information to Majorel employees; make presentations to employees; investigate employee complaints regarding benefit claims; recommend correction action as necessary to resolve complaints. 

• Administers HRIS and time keeping systems 
• Administers employee benefit programs
• Assists employees with payroll related inquiries.
• Files/organizes confidential employee documents as required.

Job Requirements:

• 4-year degree in related field
• Preferably with minimum 1 year similar working experience
• Embraces teamwork; shares ideas/methods to improve performance. 
• Demonstrated ability to interact with all levels of employees, management, and internal and external clients
• Takes ownership and responsibility for work progress.
• Conveys relevant information in a candid and timely manner.
• Ability to make clear and convincing oral presentations to individuals or groups
• Analytical, reasoning and problem solving skills
• Technical capabilities (Microsoft Word, Excel, PowerPoint, Outlook)
• Demonstrated ability to prioritize work activities; plans and stays organized in order to meet commitments and productivity standards.
• Knows how or where to obtain information; is resourceful.
• Capable of effectively managing confidential information and data
• Ethical and adheres to Code of Conduct protocols
• Diplomatic in verbal and written communication skills

• Effective conflict resolution skill
• Interpersonal skill to work with people who have different backgrounds and work styles.

• Ability to maintain accurate, detailed records.
• Demonstrates flexibility in response to changes.

Physical Demands & Work Environment: 

While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee regularly uses office equipment. Employee will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed.

Standard General Security Roles and Responsibilities          

• Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement.
• Protect company assets, systems, proprietary and confidential information in accordance with Majorel Confidentiality policy and Corporate Information Security Policies and Procedures.

• Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s Incident Reporting Process.

• Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and federal and state requirements.

This description has been prepared to assist in evaluating various classes of responsibilities, skills, and working conditions.  It indicates the kinds of tasks and levels of work difficulty required of positions given this classification.  It is not intended as a complete list of specific duties and responsibilities.  Nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision.  Nothing contained herein is intended or shall be construed to create or constitute a contract of employment between any employee or group of employees and the Company.  The Company retains and reserves any and all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.  I have read and understand the requirements of this job description and I am able to meet the requirements as listed above with or without reasonable accommodations