Global Operations Coordinator

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

Who We Are Looking For

The Global Operations Coordinator is responsible for general and emergency assistance to a worldwide client base utilizing the operations protocols and other client focused procedures. Shift work is required, to include 12-hour shifts, weekends, and holidays (differential is paid for weekend/holiday hours). Any additional language experience preferred, especially French. 

What You Will Work On

• Serves as a team member in the 24/7 Global Operations Center: interface with security and intelligence Subject Matter Experts (SMEs) who support a wide range of security and risk mitigation products and services
• Aids client travelers, expats and others as the first point of contact
• Prepares case management reports for clients to document actions undertaken
• Responds to various mobile device communications from personnel in high-risk locations
• Utilizes Worldcue/Horizon platform to extract format and summarize data that informs client of potential risk to organizational assets during critical events
• Interfaces with mapping products/API’s to identify locations of events, transportation routes and designated areas
• Maintains contact metrics for reporting of daily/monthly hotline activity
• Builds custom client protocols that serve as directives for addressing hotline contacts
• Adheres to applicable information security procedures and policies as updated from time to time on the ISMS
• Reports any information security incidents or potential information security threats to the Information Security Officer
• Takes a proactive approach to information security
• Supporting with medical operations
• Office setting and machine use. sitting, standing, walking, hearing, speaking, reading, writing
• Other duties as assigned

What You Will Bring  

• Bachelor’s degree in international studies/Development/related filed; or 4 years’ direct experience in emergency/crisis response, military or response centers that require communication skills during high operational tempo is desired.
• International studies, Emergency Management, Travel, Call Center and/or Expatriate experience desired
• Experience in Psychological First Aid, a plus!
• Must have the ability to work in the US without any restrictions and report to the office on a hybrid schedule.
• Excellent oral and written communications skills – convey complex details of situational information to duty personnel and client POC’s in accurate and concise manner.
• Knowledge of French a definite plus
• Well-developed sense of judgment, critical thinking, and analytical and interpersonal skills.
• Adaptable to frequent changes in environment.
• Familiarity with global events, security issues and other operational risk concerns to international organizations.
• Must be able to effectively respond to client travelers experiencing dynamic/emotional situations.
• Must be able to multi-task with great attention to detail and time management.
• Must arrive on time for all shifts, understand working in a shift environment, and be a cheerful team player.
• Must be proficient with Microsoft Windows and Office 365 applications.