Administration - Collector

Summary

Under the direction of the Office Manager, this role is responsible for recovering revenue due in an efficient and effective manner.  The collector performs a variety of collection activities utilizing sound and proactive collection techniques.

In order to succeed, this role requires effective communication skills, the ability to influence and work with a committed sense of urgency.

Responsibilities include:

• Call overdue accounts for payment, 1st and 2nd calls. (3rd calls if necessary)
• Ensure collection efforts are performed with a customer service approach
• Analyze delinquent accounts and make recommendations for resolution on high risk accounts
• Answer incoming calls/e-mails and assist customers and service managers/DM’s with questions as needed
• Enter information tracking system for all calls made to customers
• Establish and negotiate mutually satisfactory payment arrangements and follow up with customers consistently
• Initiates small claims court actions, submits proper forms to the court, and appears in court to testify
• Researches disputed balances and payments. Updates Credit Bureau(s) for disputed accounts
• Process credit cards
• Communicates status of account problems on a regular basis to Office /Collections Manager
• Responsible for meeting or exceeding assigned goals
• Print, fax and email invoices to customers on request

Other Duties

• Work with customers, DM’s and other team members to secure payments in a timely manner
• Report on progress of collections each month to Office/Collections Manager

Skills & Qualifications

• Associate degree; 2-4 years relevant experience or equivalent combination of education & experience
• Proficiency with Microsoft Office suite
• Experience with Great Plains accounting system is a plus!
• Ability to work simultaneously in multiple platforms
• Excellent communication skills
• Excellent working relationship with the sales/service departments
• Ability to adapt to a changing environment
• Excellent organizational skills
• Ability to work well with co-workers and superiors
• Ability to thrive in fast-paced organization