Spanish Bilingual Customer Care Rep

Alta Resources is Hiring!

EARN up to $9.60 per hour

Alta Resources, located in Belize City, is looking for Full-Time Spanish Bilingual Customer Service Representatives to provide professional, high-quality, “best-in-class” customer service.

We are looking for Customer Service Reps like you.

When you work at Alta Resources as a Customer Service Rep, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers.

Alta Resources now offers Belize City bus runs through major areas and connecting streets like: West Landivar, upper Freetown Road, Pound Yard Bridge, Albert Street, Yarborough, Central American Boulevard, Faber’s Road, Mahogany Street, Lake-I Boulevard, Chetumal Street, Philip Goldson Highway. Pickups for early shifts and drop-offs for late night shifts on weekdays and weekends inclusive of Belize holidays take employees to or near both New Road and West Landivar buildings.

What You’ll Do:

• Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers.
• Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
• Provide product support.
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.

• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

Qualifications/Requirements:

• Fluent in Spanish and English
• Strong desire and passion to help people, or as we say at Alta Resources, “Take care of people.”
• Excellent interpersonal, verbal and written communication skills.
• Ability to build relationships with clients, consumers and coworkers.
• Strong organization and time management skills. 

Education & Experience                

• High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
• Previous work experience in customer service, sales, training, or member retention required.
• Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
• Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
• Polished phone demeanor, tone and etiquette is required.