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Director, People & Culture

292154 Crosspointe Dr, Calgary, AB T4A 0V2, Canada Req #452
Thursday, November 16, 2023

CanaDream provides memorable vacations for people who want to experience Canada at their own pace.

We're open year-round, but our stations really come alive in season (May through October), when we play host to visitors from around the world. 

At CanaDream you have the ability to make a real difference to our Guests and Customers. Work with a great team; people who know how to have fun while getting the job done to the best of our abilities. Ignite your passion by joining our team!

CanaDream is proud to employ individuals who embrace our core values:

  • Be happy to
  • Lead the way
  • Enjoy the ride




Lead the People & Culture function for thl’s US and Canadian businesses rentals and retail brands. 




Reports to:                                      Chief People & Capability Officer with a dotted line to

COO Canada and COO USA

Number of Direct Reports:          4-6

Base:                                                Calgary, Alberta with frequent travel to Santa Fe Springs, CA


Key relationships:                    Canadian and US Lead Teams, Branch & Station managers, Retail Managers, Global People Lead teams, Global Group Executive, Business Leads for Australia, New Zealand and the UK, external vendors, including payroll systems, workers’ compensation, health and safety, legal and other advisors.




  • Degree in business with a major in Human Resources or related field.
  • CPHR designation.
  • PHR or SHM-CP certification is desirable.
  • Significant experience in a related industry with a focus on operations and customer service.
  • Solid understanding of all areas of the HR compliance environment in Canadian provinces and territories, California, and the wider US.
  • Extensive knowledge of, and experience managing, employee benefit programs with significant experience in US benefit programs.
  • Experience implementing and utilizing DayForce payroll and HRIS systems efficiently and effectively.
  • Significant experience in building inclusive, respectful work environments, including providing training and developing/implementing supportive policies and practices.
  • Ability to develop and maintain positive, productive working relationships with leadership and crew members.
  • Ability to speak and write in French would be an asset.
  • High level proficiency in communicating (verbal and written) in Spanish is required. 
  • Ability to travel to the US and internationally to global HR meetings.
  • At least 3 years’ experience leading the HR function/team in a geographically diverse organization.





  • Work with Chief People & Capability Officer and global leadership team to:
    • Develop the HR strategic plan in alignment with the global business strategy.
    • Implement common practices and frameworks in recruitment, onboarding, retention, training, performance, productivity management and other areas.
  • Lead, coach, mentor and develop HR team members.
  • Lead the company compliance with Canadian Provincial and US State specific legislative frameworks.  Monitor and implement changes in federal and state / provincial requirements.
  • Play lead role on Dayforce HRIS application in Canada and the US.
  • With a focus on developing our crew, lead and coordinate training for leaders and crew encompassing, Health, Safety and Wellbeing, technical skills and soft skills.
  • Provide one to one coaching of leaders where appropriate.
  • Support the development and implementation of global and US & Canadian cultural capability programs.
  • Participate in the development and lead US & Canadian implementation of a framework to foster inclusion and diversity.
  • Work with Managers to implement productivity measures.
  • Advise leadership in the resolution of employee relations issues, taking a direct role where appropriate.
  • Ensure consistent application of disciplinary proceedings and lead meetings where appropriate.  Represent the company at hearings as required.
  • Leads the relationships with Benefits, Workers’ Compensation, payroll/HRIS systems and safety advisors and vendors.
  • Other duties as requiredUnsupported image type.Unsupported image type.Unsupported image type. as a member of the US & Canadian Lead Teams.





  • Emotional Intelligence. The ability to recognize, understand, and manage one's own emotions, as well as the ability to recognize, understand, and influence the emotions of others.


  • Strong Communication Skills.  Effective verbal, written and listening skills – a storyteller who can convey the company culture.


  • Empathy. With the effective ability to resolve conflicts, address employee concerns, avoid bias and promote a positive work environment.


  • Strategic Mindset.  Ability to understand and align the people function to the business goals.


  • Growth Mindset.  In line with thl values.  The ability to ‘be curious’ and find new and better ways of doing things.


  • Leadership.  Confidence to inspire and guide crew through change as well as being a role model for the company culture.


  • Adaptability.  The ability to change and adapt and help others navigate change.


  • Ethical Judgement.  Uphold and act as an advocate for the highest standards of integrity, honesty and fairness.


  • Discretion and Confidentiality. 


  • Problem-Solving Skills.  Ability to bridge gaps and mediate conflicts and devising solutions to complex people-related issues.


  • Culture Awareness.  Valuing different cultural perspectives.


  • Decision Making Ability.  Make timely informed decisions even under pressure.


  • Negotiation Skills. 


  • Analytical thinker


  • Collaborative Spirit – collaborating with US and Canadian leadership teams and crew.




CanaDream treats applicants on individual merit and abides by provincial legislations. We maintain equal opportunity employment for all applicants. Must be legally entitled to work in Canada.


Other details

  • Pay Type Salary
  • Travel Required Yes
  • Required Education Bachelor’s Degree
Location on Google Maps
  • 292154 Crosspointe Dr, Calgary, AB T4A 0V2, Canada