Seasonal Call Centre Agent

CanaDream provides memorable vacations for people who want to experience Canada at their own pace.

We're open year-round, but our stations really come alive in season (May through October), when we play host to visitors from around the world. 

At CanaDream you have the ability to make a real difference to our Guests and Customers. Work with a great team; people who know how to have fun while getting the job done to the best of our abilities. Ignite your passion by joining our team!

CanaDream is proud to employ individuals who embrace our core values:

• Be happy to
• Lead the way
• Enjoy the ride

Are you a motivated, enthusiastic, and resourceful individual looking for the perfect opportunity to create WOW experiences for guests from all around the world? If you are, look no further as CanaDream is seeking a Call Center Agent to assist guests with their RV booking and answer their questions in a courteous and efficient manner. This is an enriching opportunity to be a part of a dynamic and supportive team.

It takes a special kind of person to do this job. Those who are most successful are naturally friendly, enjoy being helpful and are energized interacting with different people during the day. Conversations occur via phone, email, and chat. 

What’s in It for You:

In addition to getting an opportunity to strengthen your customer service skills, you will receive a competitive wage, staff discounts, additional incentives, growth opportunities, first class and hands-on training and much more.

Job Duties:

You will be responsible for the following:

• Helping Guests select the right RV for their trip, moving efficiently together to a successful booking.
• Creating and sending quotes using the CanaDream quoting application.
• Contacting Guests to thank them, soliciting feedback, and /or inviting them to be our guest again.
• Confirming Guest reservations and processing payments.
• Providing service and support to on-road Guests when needed.
• Promptly forwarding service inquires to our on-call technical staff.
• Providing service to Guests via phone, chat, SMS, and email. 

Qualifications: 

• Excellent, proven customer or guest service and communication skills.
• Positive attitude and interpersonal skills.
• Able to adjust your work schedule; increased Guest activity can require an adjustment in work schedules.
• Able to work weekends and holidays.
• Excellent problem-solving skills and strong attention to detail.
• Previous experience working in a hotel, call center, or tourism-related business is an asset.
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If you like the sound of all of this and are ready for a challenging yet rewarding role within a supportive team, and you believe you possess the required skills and experiences, then please apply to https://www.canadream.com/careers/job-openings/.