Aerospace Manufacturing Customer Solutions Program Manager
Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.
Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. Be part of something bigger with Chromalloy.
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The Customer Solutions Program Manager will be the primary point of contact within a Chromalloy operating unit for strategic customer(s) and may lead multiple projects in support of this role. The Customer Solutions Program Manager is responsible for following the Chromalloy Customer Solutions policies and procedures and all aspects of the relationship are implemented and performing per contractual requirements.
Primary Accountabilities:
- Own the customer relationship and satisfaction – constant drive to ensure all aspects of the customer relationship is managed.
- Manage multiple projects and implementation teams and successful and on time completion.
- Drive to ensure the utilization of customer service best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews.
- Ensure that any issue is resolved quickly or gets escalated to the appropriate level. Identify process and procedure improvements necessary to increase efficiencies and the customer experience.
- Demonstrate the ability to enhance year over year revenue growth and customer retention.
- Communicate the “voice of the customer” internally and externally through participation in day-to-day issues.
Qualifications:
- Bachelor’s degree or three years of related experience; or equivalent combination of education and experience
- Experience in highly regulated industry or aerospace with experience in Sales, Business Development, Operations, Quality or Customer Support
- Six sigma, lean manufacturing or CPEx experience preferred
- Demonstrated understanding of customer requirements and focus to achieve these objectives
- Strong decision-making skills and ability to use sound judgment and challenge assumptions when appropriate
- Advanced MS Office Suite skills specifically using MS Excel and PowerPoint
Chromalloy is proud to be an Affirmative Action/Equal Opportunity Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran's status, or visual, hearing, mental or physical disability.
Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.
If this position requires access to export-controlled technology and technical data, as defined in the Export Administration Regulations and or the International Traffic in Arms Regulations, any offer of employment is contingent upon Chromalloy’s determination, in its sole discretion, if any additional authorization for the employee to access such technology is required and obtainable in a manner that meets its immediate business needs prior to beginning work.
In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: https://www.chromalloy.com/contact-us/
Other details
- Job Family Customer Service
- Job Function General Customer Service
- Pay Type Salary
- Employment Indicator Regular
- Travel Required No
- Required Education Bachelor’s Degree
- 5161 W Polk St, Phoenix, AZ 85043, USA