IT Systems Engineer

You will join Cook & Boardman’s Service Delivery organization, participating in the successful delivery of IT Services to the organization.  As a Systems Engineer you will be focused on a designated set of systems and services related to the IT infrastructure. Your primary responsibilities will encompass recurring tasks from the operational calendar, maintenance tasks, Service Desk requests, and project tasks.  

Minimum Qualifications

• At least 3 years of previous experience in a Systems Administrator, infrastructure, or equivalent engineer role
• At least 3 years of experience working in a hub/spoke network or multi environment.
• At least 3 years of experience within a structured Service Desk framework
• Intimate knowledge of the OSI model and the relationship between the layers

Knowledge, Skills, and Abilities 

• Experiencing working with Microsoft Azure products and services. 
• Experience managing multisession desktop environments such as Azure Virtual Desktop and Remote Desktop Services.
• Demonstrated knowledge and experience managing and working with:
  • MS 365 products and services, including Exchange Online, SharePoint, OneDrive, Teams, and Intune
  • Microsoft Active Directory and Group Policy
  • Automated software deployment
  • Microsoft OS Patch Management
  • Supporting Windows 10 and 11 Professional
  • Scripting and automation
  • Microsoft Server 2012R2 and above
• Endpoint management to include Laptops, Desktops, and Mobile Devices
• Strong foundation in IT Security principles
• Excellent troubleshooting and documentation skills
• Ability to work as part of a team and provide exceptional service to our internal customers.
• Strong organizational skills and ability to manage multiple deliverables at one time.
• Follow-through and persistence are essential.

Essential Functions

• Recurring Tasks: Create, maintain, and execute the day-to-day tasks of IT systems.
• Maintenance Tasks: Participate during recurring maintenance windows as scheduled.
• Service Desk Requests: Troubleshoot and resolve escalated support requests.
• Project Tasks: Participate in IT projects through all phases. Responsible for the on-time execution of project tasks and deliverables. 
• Assist with identifying and evaluating solutions, document pros/cons, make recommendations for services and systems.
• Execute tasks related to lifecycle management for services and systems within assigned delivery spectrum. 
• Manage baseline configurations for services and systems. 
• Monitor and manage service and systems capacity ensuring availability and uptime for the organization.
• Participate in documentation of all IT services and systems. 
• Notate and document Service Desk requests as necessary and directed.
• Other and Miscellaneous tasks as necessary

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Hybrid work schedule will be considered for the right candidate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms.

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.