Shuttle Driver/Lobby Attendant - Full Time AM or PM Shifts

JOB SUMMARY

Responsible for acting as shuttle driver/bell person to provide transportation from hotel to Duke University Medical Center. Responsible for cleaning in public areas of the hotel. Shifts are Monday through Friday, no weekends, from 7am - 3pm, or 3pm - 11pm. The hotel is seeking to hire a full-time AM and full-time PM associate.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Provide prompt and courteous service to guests as shuttle van driver.

• Open & close vehicle doors for guests.

• Assist guests with storing and retrieving their luggage, and if requested, from their vehicle.

• Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas.

• Assist guests with storing and retrieving their luggage from the vehicle.

• Serve as lobby attendant while not driving shuttle van and perform cleaning tasks based on a checklist in all public areas.

• Stand by ready to assist guests, greeting and welcoming guests to the hotel.

• Assist in providing travel directions, recommendations for local attractions, restaurants and other services.

• Answering Phones to assist PBX/Guest Calls

• Maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).

• Adheres to all company policies and procedures.

• Follows safety and security procedures and rules.

• Knows department fire prevention and emergency procedures.

• Utilizes protective equipment.

• Reports unsafe conditions to supervisor/manager.

• Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.

• Provides for a safe work environment by following all safety and security procedures and rules.

• Assists other Front Desk Personnel when need.

• Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

• Professional, positive attitude and actions when communicating with guests and team members.

• Valid driver license to operate 12-passenger shuttle van within a five-mile radius of the hotel (no commercial license designation required)

• Knowledge of hotel and the city.

• Ability to operate a computer, printer, copier, and telephone.

• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.

PHYSICAL DEMANDS

• Physical work is a primary part of the job, and it is performed both inside the hotel, and inside and outside of a vehicle.

• The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and loud noises.

• Lifting up to 75 pounds.

• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.