Service Supervisor - Service Manager

Currently, we are seeking a Service Manager to support our Piscataway, NJ location. We offer tremendous opportunity for growth, competitive compensation and benefits for individuals who want a career with a great company that maintains a family feel!

Main Duties:
Manages the daily work of Field Service Managers and Field Service Technicians

Help to answer phones, help customers with technical questions

Schedule and assist Field Service Technicians daily

Assists Field Service Technicians on difficult jobs and when they need additional help

Communicates effectively to customers on repair work as needed

Works with other managers, sales representative and other staff to establish labor costs

Assists, coaches, mentors, supports other service members and staff as needed

Performs other related duties as required

Hires, trains, oversees, Field Service Managers and Technicians

Guides, advises and mentors Field Service Managers and Technicians

Conducts performance evaluations that are both timely and constructive

Handles discipline and termination of employees as needed in accordance with company policy

Requirements:
Thorough understanding of industry services, customers, procedures, and policies

Material handling industry experience required

Ability to motivate, mentor and coach service staff and managers

Thorough knowledge of all technical aspects of forklifts, heavy equipment and other related material handling equipment

Strong organizational skills

Excellent verbal and written communication skills

Technical and diagnostic skills required

Read and understand schematics

Hydraulic, engine, electrical troubleshooting and repair

Benefits:
Company vehicle with fuel card, company cell phone; medical, dental, vision, and prescription plan. 401k with partial company match, paid vacation and sick days, paid holidays, short- & long-term disability, and basic/supplemental life insurance policies.

Who is Eastern Lift Truck Co.?
Eastern Lift Truck Co., is a family-owned company, celebrating over 50 years strong. We provide sales, parts, rentals and service in all areas of the Lift Truck, Material Handling and Allied product business.

At Eastern Lift Truck Co. we know that the employees are the ‘heart and soul’ of the company. 

Find out more at: www.easternlifttruck.com

“Eastern Lift Truck Co. is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets”