Bilingual Customer Service Representative, Groceries to Go

The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers.  To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.

Bi-Lingual Customer Service Representative, Groceries to Go

The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers.  To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.

PROGRAM OVERVIEW 

The Healthy Eating Unit within the New York City Health Department’s Bureau of Chronic Disease Prevention is seeking five Bilingual (Spanish) Customer Service Representatives (CSR) to be part of the Groceries to Go program call center. Groceries to Go is a program that helps support food access and nutritious eating by providing participants with monthly credits to purchase groceries from an online platform. Customer Service Representatives will screen New Yorkers for Groceries to Go program eligibility, enroll eligible New Yorkers in the program, and support Groceries to Go participants in using the program. 

This position will be housed within the Bureau of Chronic Disease Prevention (BCDP) which strives to reduce the burden of chronic disease, including heart disease, obesity, and cancer, among New Yorkers. We work to address the impact of structural racism and other injustices that are a root cause of the inequitable prevalence, treatment, and outcomes of chronic diseases in communities of color and among other marginalized communities. BCDP focuses on nutrition, tobacco use, the built environment, screening for cancer, and reducing the incidence and impact of hypertension. BCDP works with partners in government and the community to employ evidence-based policies, programs, communications, and research aimed at shifting environments, changing systems, and promoting health equity. The Bureau sits within the Center for Health Equity and Community Wellness.

POSITION OVERVIEW

Bilingual Customer Service Representatives fluent in English and Spanish will answer incoming calls to the Groceries to Go call center and make outgoing calls to New Yorkers referred to the program.

RESPONSIBILITIES

• Answer incoming inquiries via in a professional manner and following program protocols.
• Screen New Yorkers who reach out to the program or are referred to the program for eligibility to enroll in the program and/or to join a program waitlist. Rescreen participants for continued program eligibility.
• Enroll eligible New Yorkers into the program.

• Refer New Yorkers who are looking for food resources to appropriate programs and resources.
• Conduct outreach to Groceries to Go participants, as needed.
• Follow policies and procedures regarding communications and tracking of program participants.
• Attend regular team meetings and escalate issues as appropriate.

QUALIFICATIONS

• Oral and written fluency in Spanish
• Excellent interpersonal and communications skills
• Ability to work in multi-cultural settings with racially, ethnically, and socioeconomically diverse populations
• Experience in customer service
• Ability to use multiple technological platforms
• Detail-oriented
• Experience with resource navigation
• Experience with Salesforce platform
• Experience with benefits enrollment

SALARY

• Annual salary $45,050 - $50,050

WORK SCHEDULE

• Monday-Friday
• 9:00am-5:00pm or 9:30am-5:30pm

WORK LOCATION

• Remote

BENEFITS AT A GLANCE

FPHNYC offers a comprehensive benefit package:

• Generous Paid Time Off (PTO) policy
• Medical, dental, and life insurance with low or no employee contribution
• A retirement savings plan with generous employer contribution
• Flexible spending medical and commuter benefits plan
• Meaningful work at an organization striving to advance health equity and social justice.

RESIDENCY REQUIREMENT

You must live in New York City Tri-state area (NY, NJ, CT) to be considered for a position at FPHNYC.

TO APPLY

To apply, upload resume, including how your experience relates to this position. Applicants who best match the position needs will be contacted.

The Fund for Public Health in New York City is an Equal Opportunity Employer and encourages a diverse pool of candidates to apply.

RESIDENCY REQUIREMENT

You must live in New York City Tri-state area (NY, NJ, CT) in order to be considered for a position at FPHNYC.
 

TO APPLY

To apply, upload Resume, including how your experience relates to this position. Applicants who best match the position needs will be contacted. 

The Fund for Public Health in New York City is an Equal Opportunity Employer and encourages a diverse pool of candidates to apply.