Customer Service Coordinator Italy

We blend care and creativity to nourish the world. 
 
Griffith Foods is global product development partner, we specialize in high-quality food ingredients. We serve global food companies and regional food companies worldwide. 
As a family business, we’ve valued people above all else for 100 years. Griffith is renowned for true, collaborative innovation. Our people care. We’re committed to helping our customers create better products - and a better, more sustainable world. Learn more about Griffith Foods on www.griffithfoods.com

The purpose of the role

This is a pivotal role providing a link from the customer to the Griffith Foods business. You will be a key company interface with customers in all areas including orders, forecasting, CRM pipeline support, service levels and other duties or projects, according to the business’ needs and as defined in the Sales plan.

Responsibilities

• Enter all sales orders into ERP and follow through the system to dispatch and delivery of product to the customer
• Work closely with procurement, planning, quality assurance, dispatch and transport to ensure timely deliveries
• Enter and maintain accurate customer information in ERP, amend / cancel orders as requested
• Record and monitor service levels in designated accounts
• Pro-actively work to optimize customer service levels

• Follow all procedures relating to inventory control to ensure we hold minimum stock
• Control all goods returned from customers ensuring all actions are taken to customer satisfaction
• Ensure that products are launched in line with customer expectations and that any issues are highlighted in advance.

• Ensure that de-listings are handled minimizing exposure to the Griffith organization.
• Work closely with the sales team and procurement to ensure smooth order flow
• Understand customer requirements and activity
• Monitor forecast accuracy and work with account mangers / customer to improve

• Customers visits as required to meet key contacts

• Understand Customer and market expectations and referencing this against Griffith capabilities
• Proactively seek to improve customer relationships, service levels and GF profitability
• Responsible for keeping the customer and GF updated on all relevant issues in a timely manner
• Knowledge to cover all roles within Customer Service during holidays & sickness
• Proactively and visibly supports the Health and Safety standards, rules and regulations of the organization

Requirements

• Bachelor’s Degree or equivalent experience
• Previous experience working in a Customer Service role preferably in the food industry
• Excellent verbal and written communication skills
• Can work as a part of a team
• Remain calm and professional under pressure
• The position will require working with ERP systems (previous experience working with an Dynamics 365 would be valuable)
• Identifies and resolves problems in a timely manner, gathers and analyses information skillfully. Develops alternative solutions. Works well in group problem situations. Uses reason even when dealing with emotional topics
• Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values

• Fluent level of Italian, English and Spanish. French would be valuable

Working at Griffith Foods 

We are a caring family company where everyone has the opportunity to grow, follow their own personal Purpose and find fulfillment in their work. We support each other, demonstrate mutual respect and nourish people’s well-being. 
We believe in doing the right thing, especially when it is hard to do and recognize that our success depends on our customers’ success consequently, we work together, leveraging our skills, knowledge and ideas to create exceptional products and solutions. 
We value diversity at our company and celebrate our cultural and personal differences, knowing that together, we create a unique source of strength. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. 
If you need assistance or an accommodation due to disability you may contact us at recruiting@griffithfoods.com