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Outside Sales Support

Gorman, 2380 Dobbs Rd, St Augustine, Florida, United States of America Req #6750
Tuesday, July 9, 2024

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers.  Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. 

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.

Gorman Company is one of those trade names and is looking for a Outside Sales Support at their St. Augustine, FL location

Are you outgoing and customer service oriented? Are you knowledgeable and persuasive? Do you have the determination to help close sales and build lasting relationships with new and established customer accounts? If so, we’d like you to join our team as Outside Sales Support.   


About the Role: 

    You will: 

  • Assist the outside sales team with administrative tasks, including answering phones, preparing sales quotes, proposals, and contracts, and processing sales orders accurately and efficiently.

  • Serve as a point of contact for customer inquiries, order status updates, and product information requests, providing timely and professional assistance to ensure a positive customer experience.
  • Coordinate with internal departments to ensure timely delivery of orders and resolve any issues that may arise.

  • Conduct market research and gather competitive intelligence to identify potential sales opportunities, market trends, and customer needs, providing insights and recommendations to sales teams.
  • Generate reports as needed.

  • Process sales orders, bids, job information packages, and perform all sales functions in accordance with Company policy and procedures.
  • Actively participate in scheduled sales meetings, complete customer call reports, and maintain current customer profile data.

  • Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure and follow up to ensure resolution and customer satisfaction.
  • Work with the customer, Profit Center Manager, and Credit Manager to facilitate payment of all accounts receivable, communicate any changes in a customer's business that might cause a credit risk.

  • Support Inside Sales and all other Profit Center activities, as part of our Profit Center Team.

  • Successfully complete required safety and compliance training programs as assigned.
  • Perform other reasonable related duties as assigned by immediate supervisor and other management as required.

  • Operate trucks safely and in compliance with Company rules, applicable laws and regulations. Destinations include job sites, customer facilities, vendor facilities, other Hajoca locations, facilities of other wholesalers, or other location as directed by management. 


About You: 

  • A proper and valid driver's license for the vehicles being driven
  • Knowledge of products sold in the profit center, preferred.
  • A driving record that meets the criteria for being an Authorized Driver in accordance with Company policy. 
  • Experience in Customer Service and Sales

Our ideal candidate will also: 

  • Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.

  • Be able to build influential relationships and trust with customers and key vendor partners through open and interactive communication.
  • Demonstrate deep product knowledge to answer customer questions and identify opportunities to upsell or cross sell.

  • Develop a consultative mindset to understand our customer's business and personal goals and invest in their success as a trusted advisor.
  • Be able to overcome customer objections by recommending profitable solutions, adding value beyond price.

  • Be able to build positive working relationships and inspire teamwork with coworkers.
  • Possess excellent communication and listening skills, with the ability to persuade.

  • Be able to learn to operate warehouse material-handling equipment.
  • Be able to learn and operate the computer related systems used to process orders.
  • Read, write, speak, and understand English.

  • Be able to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.


The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield.  In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis.  In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week): 


  • Medical, dental, vision, and prescription coverage
  • Accident and Hospital Indemnity coverage
  • Life insurance and Long Term Disability
  • Pre-tax accounts for healthcare and dependent care
  • Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
Full-time and part-time benefits:
  • 401(k)
  • Retirement cash account with company contributions
  • Targeted training programs focused on your personal and professional growth
*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement. 

EEOC Statement

Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled). 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca.  Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process.  Please let us know if you need assistance or an accommodation due to a disability.


Background Screening Statement

We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.

Other details

  • Pay Type Hourly
Location on Google Maps
  • Gorman, 2380 Dobbs Rd, St Augustine, Florida, United States of America