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Manager, National Distributor Accounts

Virtual Req #48
Friday, May 17, 2024

At Libbey, we are MAKERS. No matter what you do at Libbey, you contribute to the making of the finest glass and tabletop products in the world. At Libbey, your valuable impact makes a difference and together we live our legacy while shaping our future to win as one!


LIBBEY: For Makers, By Makers. Since 1818!

Priority given to candidates located within the following states: Pennsylvania, New York, Connecticut, Massachusetts, New Jersey. 

The Manager, National Distributor Accounts supports the maintenance and business development of relationships with large, multi-location customers. This position is responsible for supporting the account to achieve and increase sales and assigned strategic account objectives.  The Manager, National Distributor Accounts will provide sales support to the assigned Distributor account to drive and manage programs, provide category management analysis, support reporting and data sharing, forecast and assist with business planning, provide training on Libbey products and services, resolve problems with urgency, oversee execution of sales initiatives, expedite orders, and provide any additional support and assistance as needed.

The Manager, National Distributor Accounts focuses on the distributor headquarters and interfaces with the purchasing, marketing, IT, finance, supply chain, and customer service departments, with a particular emphasis on sales personnel inside and outside. Will serve customers at the national, regional, district and local levels and within all channels. Significant and ongoing collaboration with Libbey field sales is required to execute initiatives.


  • Grow both sales and market share at a high-profile customer while focusing on new growth opportunities as well as margin expansion.
  • Develop, cultivate, and maintain strong relationships with key partners within the Distributor customer’s organization and key end users
  • Provide category management support including data analysis and special projects
  • Drive and manage customer programs.
  • Meet with end users both on site at their location as well as our Columbus, New York City and Toledo show rooms as well as trade shows.
  • Develop marketing programs and promotions and project manage these programs
  • Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
  • Support the National Accounts Director in the joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones
  • Provide solutions and problem resolution efforts to address customer needs, while coordinating the appropriate involvement of other functions
  • Support the assessment of Distributor sales capabilities; develop partnerships with distributors to ensure alignment of sales goals and strategies
  • Participate and support in cross collaboration project teams, addressing a variety of business needs, including process enhancements, system initiatives and reporting
  • In partnership with the Distributor, the National Accounts Manager works closely with the sales and marketing teams to develop and execute account-specific strategies to ensure success of distributor and Libbey
  • Achieves strategic customer objectives defined by company management
  • Drive process, promotion, and product innovation, setting customer apart from their competitors
  • Train and educate customer sales organization and related personnel on Libbey products and programs
  • Work closely with Customer Service and Supply Chain to ensure customer satisfaction and problem resolution


  • Bachelor’s degree required
  • Possession of a valid state driver’s license and clean driving record are required
  • Required job location is North Eastern, USA, but immediate surrounding areas would be considered for highly qualified candidates
  • Travel will fluctuate, up to 40%
  • Relevant sales experience, within foodservice / tabletop category preferred
  • Prior successful sales experience supporting national or large regional strategic account
  • Experience developing and implementing impactful customer strategies and strong analytical skills to interpret data and market conditions
  • Self-motivated, resourceful team player, with excellent organization and multitasking skills, along with high attention to detail
  • Ability to work and adapt in a quickly shifting and fast-paced environment
  • Proven ability to function independently, and within a team, to develop new business within new and existing customers
  • Managing and balancing customer needs and expectations in accordance with profitability requirements and customer service philosophy
  • Experienced in developing, evolving, and executing on strategic and tactical account plans based on customer portfolio and business needs
  • Innovative and able to create opportunities
  • Demonstrated ability to make independent decisions, execute, and contribute as a member of a broader team
  • Excellent verbal and written communication skills, along with ability to make dynamic effective presentations to groups or individuals. Experience negotiating contracts to completion with large organizations is preferred.
  • Strong Microsoft Office capabilities

Libbey is an Equal Employment Opportunity (“EEO”) Employer. 
We are committed to an inclusive workplace, free of harassment and discrimination.

Other details

  • Job Function Sales
  • Pay Type Salary
  • Travel Required Yes
  • Travel % 40
  • Required Education Bachelor’s Degree