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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6826Thursday, September 26, 2024Position Summary: This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to Majorel client end users and Majorel staff. The e ...Read more about Clark | Desktop Field Support II - ITMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6742Thursday, September 26, 2024Position Summary: The Workforce Scheduling and Planning Analyst is key to the success of the business unit. This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives. This is a specialized workforce management role, reporting to the Workforce Manager. The analyst develops queue and overhead forecasts for long and short term planning. ...Read more about Alabang | Analyst: WFM: Scheduling and PlanningMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6823Tuesday, September 24, 2024Job Description: Overall in-charge of the day-to-day operations of the center Responsible for the attainment of client set goals, efficiency targets and overall center performance Analyzes agents/supervisors/ACCM performance and develops action plan to bridge gaps Implements and audits TOPS as a tool to maintain/increase performance Required Skills: At least 3 years ACCM/CCM experience Strong performance mngt/TOPS background Excellent program planning and execution skills Strong analytical ...Read more about Alabang | Senior Operations Manager/ Call Center Manager | Travel AccountMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #1975Tuesday, September 24, 2024We are looking for enthusiastic Customer Service Representative (Japanese Speaking) to join our team supporting the World's Leading Travel account. In this role, you are responsible for providing overall reservations and related support to customer via phone and email. Let's join #MajorelOneTeam today! Why Join Us? Competitive remuneration package (Basic Salary + Language Allowance + Generous KPI bonus program + Shift Allowance + Annual Increment). RM3000 flexi benefit pe ...Read more about Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center: Hospitality/Travel ProjectMore
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Majorel Malaysia, Suite 27-11, Level 27, GTower,, Kuala Lumpur, MY-14, MYS ● Req #1976Tuesday, September 24, 2024We are looking for enthusiastic Customer Service Representative (Japanese Speakers) to join our team supporting the Multinational E-commerce account. In this role, you are responsible for providing overall support to customer who use ecommerce site via phone and chat. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Apply today and let’s join #MajorelOneTeam! Why Join Us? Competitive remuneration package (Basic Salary ...Read more about Malaysia | Customer Service Representative (N1/N2/Native Japanese Speakers) | BPO - Call Center: E-commerce ProjectMore
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Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #6799Tuesday, September 17, 2024Position Summary: This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team s ...Read more about Alabang | Operations Supervisor | Automotive AccountMore
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Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #6610Monday, September 16, 2024Position Summary: An experienced, confident individual with proven skills in Sales coaching, genuine dedication, and the people skills necessary to motivate our Sellers, drive our business and help our customers achieve more Overall Responsibilities: Create an entrepreneurial sales excellence culture Develop and Coach Sales team to ensure optimum success in reaching and exceeding sales targets. Use key selling periods and launches to continually drive excitement, morale and results on ...Read more about Eastwood | Quality Coach | Search Engine AdvertisingMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6783Sunday, September 15, 2024Position Summary: The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level agreem ...Read more about Clark | Workforce Supervisor - WFM (PIT)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6761Tuesday, September 10, 2024Position Summary: The HR Transaction Specialist will be responsible for supporting the team with a variety of duties such as but not limited to the management and administration of health plans including life, health and dental as well retirement. He/She will also assist in facilitating different wellness programs as well as coordinating with vendor partner on services such as but not limited to mobility, clinic and resiliency coaches. Overall Responsibilities:- Helps ensure timely processing of ...Read more about Clark | HR Specialist - Compensation & BenefitsMore
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116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Req #6750Thursday, September 5, 2024Position Summary:This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team sup ...Read more about Eastwood | Operations Supervisor - Search Engine AdvertisingMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6745Wednesday, September 4, 2024Position Summary:The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction Overall Responsibilities: • Lead, manage and develop supervisors through interactions and motivation• Foster a culture of team spirit and hospitality• Highly visible and accessible to team via floor presence• Perform supervisor dutie ...Read more about Clark | Operations Manager - Client TechnologyMore
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Nairobi, Kenya ● Req #6740Tuesday, September 3, 2024OVERVIEW A Teleperformance Customer Experience Representative, (Contact Centre Agent) is a curious, empathetic, detail-oriented, and problem solver person who enjoys helping businesses get unstuck. He/she is a great communicator who looks out for the best solution to a problem rather than only sticking with the status quo and he/she will go the extra mile for any Teleperformance Client’s customer. He/she interacts with Teleperformance Client’s Customers through multiple communication channels ...Read more about Kenya | Customer Service Representative | Nairobi - German SpeakingMore
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116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Req #6718Wednesday, August 28, 2024Position Summary:This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team sup ...Read more about Eastwood | Operations Supervisor - Search Engine AdvertisingMore
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116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Req #6700Wednesday, August 21, 2024Position Summary: This role required will have high engagement with employees and a proactive approach to organizing employee events. The Site Admin POC will address compliance issues at the site level and ensure all tasks in the Site Admin Checklist are completed accurately and on time. There is currently no Site Admin in Eastwood as of the moment Overall Responsibilities: Employee Engagement: Foster a positive and engaging work environment by organizing and leading employee events and activiti ...Read more about Eastwood | Site Admin - SupportMore
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116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Req #6693Tuesday, August 20, 2024Position Summary: The B2B Sales Operations Manager will work collaboratively to develop and execute a global strategy for sales operations and client retention. This role involves creating and implementing strategies focused on driving B2B sales and retaining clients. The B2B Sales Operations Manager will play a key role in developing and continuously analyzing key performance indicators (KPIs). By understanding the underlying behaviors behind these KPIs and create action plans. These actions sh ...Read more about Eastwood | Senior Sales Operations Manager - Search Engine AdvertisingMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6687Monday, August 19, 2024Position Summary: The Workforce Scheduling and Forecasting Specialist is key to the success of the business unit. This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives. This is a specialized workforce management role, reporting to the Workforce Manager. The specialist develops queue and overhead forecasts for long and short term p ...Read more about Clark | Forecasting & Planning Analyst - WFMMore
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116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Req #6639Monday, August 5, 2024Position Summary: The Customer Service Representative can consult with the customer and find the products or services that help the customer to realize their potential. In doing that, not only do they have the ability to create a fan for our client long term, by advising the customer on the various features and services available to the customer, but they also are helping to deliver against our bottom line. The advocate is a trusted advisor, somebody that can transfer the passion they have for o ...Read more about CLARK | Bilingual Customer Service Representative IV (Japanese)More
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6611Sunday, July 28, 2024Position Summary: The incumbent must be detail-oriented with a strong focus on accuracy and timeliness. The role requires extensive experience in data analysis and an innovative focus on developing reports for all contact centers. Incumbent supports the daily operations performance of the contact center team. This includes the analysis and review of the day-to-day service performance, as well as overall client, contact center and associate performance reporting. Collects and extracts data fro ...Read more about Clark | Reporting Analyst I - WFMMore
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Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #6601Thursday, July 25, 2024Position Summary: The Recruiter plans, coordinates and conducts the sourcing, screening and selection activities of an assigned area. May assist with orientation functions as required. Incumbent is familiar with a variety of the concepts, practices and procedures, and relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected. Work is performed within broadly defined areas of regulations and procedures, and may be reviewed an ...Read more about FindHR | Recruiter (Support & Leadership) - EastwoodMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6500Sunday, June 23, 2024Position Summary:The Workforce Manager is responsible for overall management & direction of the workforce team. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost effective strategies to deliver on service level agreements Overall Responsibilities: M ...Read more about Clark | Workforce ManagerMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6497Sunday, June 23, 2024Position Summary:The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost-effective strategies to deliver on service level agreeme ...Read more about Clark | Workforce SupervisorMore
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Alabang, Muntinlupa, Metro Manila, Philippines ● E-Commerce Road, Quezon City, 1800 Metro Manila, Philippines ● Req #6483Friday, June 21, 2024Position Summary: Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers. Provides advice and supports to business owners regarding advertising on the internet. Retain and grow ad spend of assigned MSFT Advertising advertisers from the time they book a MSFT Ad Studio ad campaign through the end of their first full quarter (max 180 days) Overall Responsibilities: Become an expert in MSFT ad products, effect ...Read more about Eastwood | Sales Support Representative - CSR IIIMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6464Wednesday, June 19, 2024Position Summary:This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team sup ...Read more about Clark | Operations Supervisor - CloudMore
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116 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines ● Req #6466Tuesday, June 18, 2024Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer ...Read more about Eastwood | Customer Service Representative III (CSR III) - Online AdvertisingMore
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Majorel Philippines Corp., 4th & 5th Floor, SM City Clark IT Center, Angeles City, PH-PAM, PHL ● Req #6436Monday, June 17, 2024Position Summary:The Workforce Manager is responsible for overall management & direction of the workforce team. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on the most efficient and cost effective strategies to deliver on service level agreements Overall Responsibilities: M ...Read more about Clark | Workforce Manager - WFMMore