EASTWOOD | Contract Analyst

Job Title:

Contract Analyst

Reports To:

MCMS Specialist

Core Functional Area:

TBD

Department:

GCC

Level:

TBD

Direct Reports:

None

Overall Job Purpose:

Reporting to the MCMS Specialist, the Contract Analyst will be responsible for the extraction, maintenance and execution of processes, workflows and controls to manage the successful delivery of contractual requirements across a suite of contracts.  

The role will involve analysis of contracts, extraction of contractual requirements, creation of contractual controls, execution of controls and reporting. As part of this work, the successful candidate will work on multiple contracts, spanning a number of countries, sites and departments. They will also be expected to promote continuous improvement in the company’s control of its contract requirements.

Person Spec  and Competencies (Please read in conjunction with the Key Result Areas)

Essential Qualifications, Training and Experience:

• Bachelor’s Degree or equivalent
• 1- 3 years’ experience in one or more of the following disciplines:  law, contract management, audit, compliance, quality systems, quality controls, project management
• Experience in contract management, analysing, negotiating or understanding contracts
• Developing, executing and reporting on controls
• Excellent written and verbal communication skills in English
• Excellent communication, relationship management and influencing skills
• Ability to analyse, present and report data
• Ability to succinctly deliver summary analyst to management
• Ability to adapt and respond to change

Desirable Qualifications, Training and Experience:

• Legal degree education/ legal background
• Experience in contracts, contract management, review of contract requirements and controls.
• Understanding internal controls design and evaluation methods
• Experience in a CRM/BPO customer experience business is a distinct advantage

Personal Attributes required:

• Have strong analytical as well as problem solving skills
• Demonstrate attention to detail
• Have an ability to function in a global team environment and work on multiple projects
• Independent thinker with capability of challenging thought process while still maintaining a strong relationship with stakeholders
• Ability to engage and

• Manage time effectively, personally and on behalf of others
• Ability to prioritise and re-prioritise work and manage service delivery targets within tight constraints
• Take ownership for workload and be proactive in approach
• Strong communication skills, using appropriate language and style of communication that is relevant to the situation and circumstances to influence
• Demonstrate sufficient self-awareness to identify personal strengths and areas for development
• Calm, reasonable and professional manner
• Flexible to change, eager to improve and develop new skills
• Display professionalism at all times

Competencies

Key Result Areas

Managing Relationships

• Provide support and guidance to key business stakeholders in implementing Majorel’s controls management system
• Work closely with all parties responsible for the delivery of contract requirements (Operations, IT, HR, etc.)
• Build and manage the relationship with local teams. Guide, and influence these teams on what is required

Contract and Process Managing and Administration

• Design processes and procedures to ensure delivery of all customer contract requirements across multiple contracts, clients and delivery sites.
• Review the company’s contracts, analysing all clauses, stipulations, obligations and liabilities to ensure they are understood company wide.
• Extract contractual requirements and develop effective controls

·       Understand, critique and recommend improvements to controls

·       Perform detailed reviews of all aspects of contracts and clauses, including reviews of controls and effectiveness 

• Maintain an over-arching view of contract status and manage changes and updates to controls as required
• Prepare and collate detailed structured reports on contract and controls performance
• Succinctly dissect contractual documentation
• Use of communication to ensure the contact provisions are understood
• Extremely thorough and detail oriented, as the job largely consists of reading through contractual documents line by line.
• Work to protect both the company’s reputation and financial interests through appropriately safeguarding the contracts.
• Ensuring that contract terms comply with legal requirements and policies.
• Interpret contractual requirements, collaborating on contractual amendments with internal departments.
• Reviewing contracts to prevent potential disputes and financial risks.
• Advising internal departments on innovative ways to comply with contractual obligations.
• Documenting processes and maintaining files.
• Keeping informed of changes to contractual documentation.

Maintaining Operational and Company Standards

• Ensure the controls management for our contracts is embedded across all relevant departments and individual roles within the company.
• Promote the best interests of the company at all times
• Support the organisation’s goals and values
• Encourage and drive quality and continuous improvement of processes used across the business
• Follow Company policies and procedures

People

• Work with a global team
• Provide excellent leadership facilitating team objectives and helps the team perform at their best, through motivating, guidance and developing them to achieve high performance.
• Carry out training that encourages and drives quality and continuous improvement of processes within the team.

Team working

• Work in a global organisation with different cultures
• Work well as part of a team and effectively coordinate with remote teams
• Work closely with counterparts in the Audit, Risk, Compliance, Information Security and Data Protection teams
• Share ideas to enhance cross-team learning and business development
• Build and maintain relationships with internal and external parties
• Support the team’s efforts to succeed
• Exhibit objectivity and openness to others' views