EASTWOOD | Payroll Specialist

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands.  Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

Department:    HRSS                                       Reporting to:   HRSS or Finance Director

Compensation Band/Level:     3C

Company Summary:

Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship, adaptability and our drive to go further, we view it as an opportunity to innovate by getting the best from people and technology. We constantly strive for the best. We know that doing so is pursuing a moving target. It takes full commitment to go the extra mile. Mutual respect and trust is the hallmark of every successful business, and it’s the same at Majorel. We know that challenges are met and ambitions achieved through teamwork: not only amongst our colleagues, but in partnership with our clients too.

Position Summary:

The Payroll Administrator is responsible for all aspects of the employee pay cycle for assigned country.  Conducts the processing of payroll data. Ensures that computing, withholding, or deductions associated with pay is done properly. Organizes and reviews forms associated with provincial, jurisdiction, and local authorities Administers the distribution of paychecks and arranges direct deposit and pay card programs. Ensures payroll records are updated and reports on any matters of interest.  Ensures proper posting of entries to general ledger.  Responsible for accuracy, efficiency, and effectives of the payroll process.  System expertise is required for system of record.  This position is a stand-alone position. May require a bachelor's degree in area of specialty. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Reports to a manager.  This role also oversees all administrative and transactional aspects of the Benefits administration function including, health, dental, AD&D, life and retirement options.  The Payroll Administrator ensures that proper internal payroll procedures/policies are followed and compliance with legislative requirements.

Overall Responsibilities:

• Calculates, audits and balances payroll amounts and accounts;  processes cheques and tax statements; and reconciles accounting reports
• Determines tax set up charges; processes adjustments and documentation as needed for compliance with CRA regulations
• Reviews hard copy and on-line payroll documents, including timecards for completeness and accuracy
• Reviews and resolves problems/corrections with department administrators
• Verifies and adjusts payroll, budget and general ledger allocations; validates accounting charges to current accounting listings
• Answers questions and resolves problems concerning payroll matters for employees and department managers. Provides detailed assistance to employees and department managers concerning deductions and payroll codes
• Payroll records management
• Staffing services coordination re: employee hours, reporting and invoicing
• Process all government related documentation
• Process all end-to-end payroll utilizing company systems
• Process end to end payroll transmission and payment processing 
• Process all year end and new year payroll related processes
• Point of contact for payroll concerns and issue
• Onboarding of new hires into payroll and timekeeping systems

Benefits Administration

• Responsible for enrollment, termination, modification of all employee benefit options; benefit reporting, reconciliation and invoicing

Reporting

• Manage and update standard reporting schedule
• Issue reports to different users (supervisors managers, outside regulatory
  agencies, accounting and corporate)

Report Summary

• Bonus Accrual Report monthly to accounting
• Labour report-weekly (accounting)
• Hours-including overtime and holidays hours
• New Hire/ Term/ Transfer Report
• Staffing Services Invoices –Weekly to Accounting and Staffing Agencies
• Vacation Balance Allocations by department
• Vacation Accrual (accounting)
• Payroll GL for Accounting (deductions, vacation accrual, garnishment payments, housing/auto)
• Bank Reconciliation Report
• Personnel Report bi-weekly and monthly
• Job Earnings Distribution Report-monthly
• Benefit Allocations/ Journal Entries
• Regulatory compliance reports
• Just in time reports as required to support HR, management and supervisors

Other

• Annual pay cycle projects:  Bonus and salary increases, data audit.
• Handles special projects as assigned.

Job Requirements:

• Experience in Payroll processing for country
• Excellent communication and organizational skills;
• Ability to perform complex mathematics processes;
• Ability to maintain accurate and detailed records;
• Computer savvy, in particular using spreadsheets and data base software;
• Analytical, reasoning and problem solving skills;
• Expertise in Payroll regulations for country
• Knowledge of employment legislation
• Expert in payroll processing system
• Expert in timekeeping system
• Experience in running complete payroll cycle end to end including payment transmission

• Degree or Diploma in Finance or Payroll related area
• Proficiency in MS Word and Excel

Physical Demands & Work Environment: 

While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee regularly uses office equipment such as multi-line telephone systems, fax machine, copy machine, calculator. Employee will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed.

Standard General Security Roles and Responsibilities          

• Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement.
• Protect company assets, systems, proprietary and confidential information in accordance with Majorel Confidentiality policy and Corporate Information Security Policies and Procedures.

• Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s Incident Reporting Process.

• Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and federal and state requirements.

This description has been prepared to assist in evaluating various classes of responsibilities, skills, and working conditions.  It indicates the kinds of tasks and levels of work difficulty required of positions given this classification.  It is not intended as a complete list of specific duties and responsibilities.  Nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision.  Nothing contained herein is intended or shall be construed to create or constitute a contract of employment between any employee or group of employees and the Company.  The Company retains and reserves any and all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.  I have read and understand the requirements of this job description and I am able to meet the requirements as listed above with or without reasonable accommodations

Majorel Philippines Corp. is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, ancestry, citizenship status, veteran status, age, physical or mental disability, genetic information or any other status protected by applicable federal, state or local law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.