EASTWOOD | LMS Administrator

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands.  Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

 Company Summary:

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

Position Summary:

Administers a learning management system (LMS). Collaborates with training and development professionals to deliver responsive programs and content to meet the needs of the organization. Performs regular administrative tasks including user support, troubleshooting, and system updates. Loads, configures, tests and maintains learning content. Interfaces with the system vendor to resolve issues, enhance functionality, and deploy new features. Creates learning documentation, aids, and training materials for users. Creates and deploys reporting, onboarding and compliance surveys to track and measure participation in programs. May conduct system training sessions for end-users, instructors, and other administrators. Requires a bachelor's degree. Typically reports to a supervisor or manager.

Overall Responsibilities:

• Managing the Mandatory Learning mailbox: triaging, responding to queries; and escalating as appropriate
• Reporting -  running completion reports, allocation reports; setting up report subscriptions; weekly ML Non Compliance overdue reporting – dashboards; weekly ML Flag reporting – dashboards
• Marking Recognition of Prior Learning (RPL); and Mandatory Learning completions/exemptions/extensions in the Learning Management System
• Quality checking and managing the accuracy of information in the Learning Management System as it relates to Mandatory Learning, eg: naming conventions, course owners, course updates etc.
• Managing the set-up (and amendments) of simple Mandatory Learning certifications; including allocation testing and deployment (functionality assessment and roll out)
• Content management – ensuring complete information is captured including course details on audits trails, versions, course owners, and allocations - both current/historical
• Managing cyclical activities; and testing of notifications for adhoc mailouts
• Compiling agenda and taking/circulating minutes for Mandatory Learning governance forums
• Maintaining accurate and up-to-date procedural documentation
• Ensuring risks and issues are identified, managed and escalated appropriately
• Running standard and bespoke reports to support analysis

Job Requirements:

• Attention to detail
• Self-starter with demonstrated ability to follow through
• Good organizational, planning and presentation skills
• Well-developed written and oral communication skills
• Project management experience
• Good relationship management skills
• Ability to collaborate effectively as part of a team
• Understanding of Agile work practices (desirable)
• Excellent reporting skills
• Strong problem-solving skills, including root cause analysis
• Intermediate MS Office skills with a focus on Excel
• Experienced with Learning Management Systems (LMS)  i.e. Docebo -  specifically in relation to the functionality supporting Mandatory Learning set-up and deployment
• Learning/HR experience (desirable)

Majorel Philippines Corp. is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, ancestry, citizenship status, veteran status, age, physical or mental disability, genetic information or any other status protected by applicable federal, state or local law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.