ALABANG | Reports Specialist

We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands.  Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

Position Summary:

Develops and runs reports from various data sources including but not limited to Excel, Powerpoint, Access.

Overall Responsibilities:

• Maintain existing reporting database tools through current knowledge of programs and tools and processing report requests
• Provide requested reports with the required data elements for team and other departments as needed
• Develop new reporting applications to meet business demands
• Development of internal reporting to measure operational performance at business and agent level (scorecards, dashboard)
• Complete meeting minutes and other documentation as required. 
• Maintain knowledge of functional area and company policies and procedures
• Adapt to changing requirements in business need and anticipate needed input and assistance by maintaining understanding of changing management objectives
• Knowledge, understanding, and compliance with applicable Federal and local laws and regulations relating to job duties

Job Requirements:

• Bachelor’s degree preferred
• 2 years’ experience in related field is required
• Excellent personal computer skills including Microsoft Office
• Understanding of MS Excel and advanced logical formulae, including data check, logical statements, and mathematical calculations
• Exhibit strong attention to detail
• Ability to exercise independent judgment discretion
• Excellent interpersonal, written, and oral communication skills

Majorel Philippines Corp. is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, ancestry, citizenship status, veteran status, age, physical or mental disability, genetic information or any other status protected by applicable federal, state or local law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.