Customer Service Representative

See yourself at Odyssey.

Join the team as our new Customer Service Representative!

Who We Are & Why We’re Hiring

Odyssey Logistics & Technology Corporation (Odyssey) is a global logistics provider. Our adaptive approach to solving modern logistics challenges differentiates us in the markets we serve. Odyssey Logistics & Technology’s specialized multimodal expertise is the strategic foundation that provides clients with a full-service offering across our four operating divisions including intermodal, freight forwarding, transport & warehousing, and managed services.

Odyssey’s multimodal services offer cost-effective, end-to-end freight solutions equipped to deliver on evolving customer requirements.  Combined, Odyssey delivers innovative, high-value logistics services & technology solutions to support diverse customer requirements. In addition to being certified by the American Chemistry Council as a Responsible Care® partner company we consistently exceed customer expectations by integrating analytics, carrier relationships, specialized assets, sustainability strategies and deep international expertise. Our unique approach ensures that customer shipments keep moving at full speed, even in the face of ever-changing market headwinds.

Based in vibrant New Milford, CT, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

Visit us at: www.OdysseyLogistics.com/careers

About the Job:

The Customer Service Representative is responsible for providing superior customer service within established company guidelines and procedures. The associate will assist in directing customer inquiries to the correct department, provide solutions to customer issues, process orders, run reports daily to ensure customer data in accurate and requests have been responded to in a timely fashion.

In This Role, You Will:

• Offer superior service to our internal and external customers by responding to customer inquiries in a timely and professional manner.
• Process new orders received via EDI, email and or via phone.
• Review order data and confirm with customer any conflicting information.
• Allocate material to orders.
• Review backorders and ensure customers are well informed these order remain open.
• Review and provide shipment tracking to customers as needed.
• Process credit card payments for small package sales.
• Proactively follow up on orders to meet customer requirements.
• Process quality reports and invoices for Manager approval.
• Generate reports for new orders, open orders and others as requested by Manager.
• Provide support to Inventory Coordinator, Product Coordinator, Shipping and Production departments.

Qualifications

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Required:

• Bachelors Degree preferred or equivalent work experience in Customer Service related field.
• Previous experience with Inventory Management preferred.
• Must be able to multitask and shift priorities as needed.
• Excellent customer service and data entry skills required.
• Skilled working with computers and MS-Office software (Outlook, Excel, Access & Word).
• Ability to apply common sense understanding to carry out instructions provided either verbally or in written form. Good analytical skills and ability to prioritize bases on customer and business needs.
• Excellent oral communication and written correspondence skills to clearly articulate issues and resolutions.
• Willingness to assist other departments as needed to meet customer requirements.
• Must be 18 years of age or older

Location: This is an in-office role based in New Milford, CT

We offer a generous compensation and benefits package including:

• Choice of medical plans with FSA, HRA and HSA options
• Company-paid dental and life/disability Plans
• 401K with company match
• Preferred vendor discounts
• Competitive Paid Time Off

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.