Group Sales Coordinator

Destination Geneva National, 1221 Geneva National Ave S, Lake Geneva, Wisconsin, United States of America Req #32

Friday, April 5, 2024

GROUP SALES COORDINATOR at Destination Geneva National

We are looking for a client relationship rainmaker and sales professional who loves to win - and strategically seize market share. If you are a dynamic, driven, energetic, tenacious, and competitive force behind hotel revenue generation, we want to talk to you about our Sales Coordinator position for Paloma Resorts' Destination Geneva National and The Ridge Hotel in Lake Geneva, WI.

This full-time, year-round role is responsible for attainment of goals tied to the overall performance of two properties. The individual is responsible for actively prospecting and soliciting new business, negotiating contracts, communicating client needs and engaging repeat business for both Geneva National Resort and The Ridge Hotel while achieving revenue goals.

Key daily duties include identifying and developing relationships with prospective clients, maintaining relationships with current partners, listening, effectively negotiating, and selling while exceeding client expectations.

ESSENTIAL JOB DUTIES

Daily tasks include but are not limited to:

Prospect, solicit and close new onsite events, conferences, meetings, retreats, etc.
Follow-up on all assigned incoming inquiries
Coordinate and conduct client site tours
Manage client contract process including negotiation, provisions, and solution selling – capturing all information necessary for execution and billing
Build long-lasting rapport with clients, creating an open dialogue to uncover client expectations and unrealized needs.
Achieve goals by booking onsite events in multiple market segments with an emphasis on association, education, military, fraternal, religious, and other areas of need.
Display excellent verbal and written communication skills
Maintain professionalism consistent with company expectations
Work in conjunction with the Director of Sales to achieve both resorts revenue goals.

EDUCATION/EXPERIENCE

Previous hotel/resort sales is strongly preferred
2-4 year college degree in hospitality management or sales preferred, or equivalent experience and education

ESSENTIAL FUNCTIONS

Primary responsibilities include, but are not limited to, the following:

Solicit and sell groups events/conferences for the two properties
Book event space and overnight accommodations at both Geneva National & The Ridge
Work with the Director of Sales (DOS) and Director of Marketing (DOM) on ideas to target key market segments
Stay connected with groups to contract future conferences/events
Perform tours and site inspections at both properties, participate in familiarization tours
Monitor and evaluate trends within the key market segments
Display excellent verbal and written communication skills
Coordinate with other staff members all details for groups to include event manager, F&B and Golf Operations
Re-book existing groups, including contract negotiation and execution
Prepare contracts and receive /monitor deposits for booked groups
Identify industry trends and propose event offering changes and modifications to remain competitive and relevant in the marketplace
Attend sales and other meetings. Identify obstacles and weaknesses, share competitive challenges, and suggest potential new practices
Attend industry events and trade shows (as determined by DOS) to prospect for new business
Communicate client expectations to event staff to ensure seamless level of service for clientele
Maintain detailed records, files and notes and preferences in Delphi for communication throughout the property
Occasionally assist with detailing responsibilities if business dictates
Keep work area and files in a neat and orderly manner, as other staff members share clients and files
Possess knowledge of hotel and golf operating systems that include but are not limited to: Delphi/SalesForce, V1 and Tee Sheets
Approach all encounters with guests and employees in an attentive friendly manner.
Perform special projects as needed

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of the time performing each function to be solely determined by the director based upon departmental, golf, catering and hotel needs.

Attend all hotel required meetings and trainings
Perform other duties as requested by management

WORKING CONDITIONS AND PHYSICAL DEMANDS

40-60 hours a week – schedule based on group / department needs. Management level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.
Prime time selling hours are key but vary as groups dictate, including evenings and weekends as needed
8+ hours per day sitting desk/computer; stand and walk occasionally throughout workday
Occasional light lifting

BENEFITS

Competitive salary and performance-based incentives.
Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan.
Paid time-off for full- and part-time associates.
Option for pay-as-you-earn with Dayforce Wallet.
Opportunity to work in a stunning resort setting with access to recreational facilities.
Encouraging and supportive work environment that values creativity and teamwork.
Potential for professional growth within a dynamic hospitality organization.
All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more.

ABOUT DESTINATION GENEVA NATIONAL

Based in Lake Geneva, Wisconsin’s premier resort town, Paloma Resorts’ Destination Geneva National has made legendary golf a tradition for more than 30 years in Southeast Wisconsin. Here Arnold Palmer, Gary Player, and Lee Trevino each carved out a signature course as timeless as the game itself. From 54 holes of the finest risk-reward golf, award-winning dining, and upscale on-course lodging and the 146-room Ridge Hotel, Destination GN continues to grow and evolve to meet the needs of today's golfer, traveler and foodie. For more information, visit destinationgn.com.

NOTE: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technology developments) dictate.

Paloma Resorts is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or any other legally protected status.

Other details

Job Family Paloma Legacy
Pay Type Salary

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Destination Geneva National, 1221 Geneva National Ave S, Lake Geneva, Wisconsin, United States of America