Room Attendant

Join the fun, fast-paced environment at Destination Geneva National and The Ridge Hotel, located just off the shores of secluded Lake Como and along GN's three championship golf courses.  Our lodging includes the recently redesigned 146-room Ridge Hotel, the Cottages at Destination GN and the brand-new executive Suites at Destination GN.  As part of our highly valued Housekeeping team, you would play a vital role in ensuring the highest standards of cleanliness and comfort for our guests.

PRIMARY JOB RESPONSIBILITIES

• Clean hotel guest rooms, including vacuuming, refreshing linens, cleaning washroom, dusting, and cleaning windows.
• Maintain cleanliness and organization throughout the entire work area.
• Inspect, fold, and distribute all hotel linens to appropriate areas.
• Change bed linens and towels, replenish amenities, and ensure all supplies are well-stocked.
• Inspect rooms for maintenance issues, reporting any damages, malfunctions, or deficits to the appropriate department.
• Respond promptly to guest requests and inquiries, providing exceptional customer service at all times.
• Follow established procedures for lost and found items, ensuring items are properly logged and returned to guests as needed.
• Always maintain confidentiality of guest information and respect guests’ privacy.
• Operate equipment necessary to launder and maintain hotel linens.
• Always maintain a neat and clean professional appearance.
• Understand and follow hotel policies and departmental processes, striving to exceed guest expectations in every interaction.

QUALIFICATIONS

• Previous experience in housekeeping a plus, although on-the-job training is available.
• Exceptional attention to detail and the ability to work efficiently in a fast-paced environment.
• Ability to prioritize tasks and manage time effectively.
• Flexibility to work a variety of shifts, including weekends and holidays.
• Physical stamina and the ability to lift, push, and pull heavy objects and equipment as needed.
• Knowledge of cleaning chemicals, equipment, and techniques preferred.
• Professional appearance and demeanor.

PHYSICAL REQUIREMENTS

• Physical stamina required for prolonged periods of standing, walking, and repetitive motions such as bending, stooping, kneeling, and reaching.
• Lifting, pushing, and pulling heavy objects and equipment, such as vacuum cleaners, linen bags, and furniture.
• Mobility and flexibility to move around the hotel efficiently and access tight spaces within guest rooms, staircases, corridors, and public areas.
• Repetitive motions to complete such tasks as making beds, vacuuming, and cleaning surfaces.

BENEFITS

• Competitive salary and performance-based incentives.
• Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan.
• Paid time-off for full- and part-time associates.
• Option for pay-as-you-earn with Dayforce Wallet.
• Opportunity to work in a stunning resort setting with access to recreational facilities.
• Encouraging and supportive work environment that values creativity and teamwork.
• Potential for professional growth within a dynamic hospitality organization.
• All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more.