Resort Operations Manager in Training
Destination Geneva National, 1221 Geneva National Ave S, Lake Geneva, Wisconsin, United States of America
Req #35
Tuesday, June 25, 2024
Resort Operations Manager in Training
Join the fun, fast-paced Hospitality team at Destination Geneva National and develop on-the-job skills that will rocket your résumé and career to the next level. Take advantage of this unique opportunity to train alongside our professional, customer-centric Front Desk/Call Center team, honing your communication, leadership, customer service, and problem-solving skills while living in the bustling and beautiful Lake Geneva, Wisconsin’s premier resort town.
As a Resort Operations Manager in Training, you will experience the importance of Front Desk and Call Center operations at a multi-property, semi-private resort.
- Learn to process guest check-ins, check-outs, room assignments and special requests.
- Develop refined customer service skills, both in-person on by phone.
- Acquire the ability to anticipate and respond to guest needs.
- Work with the Call Center/Front Desk team to establish and meet sales goals.
- Multi-task by speaking with customers while making online reservations in real time.
- Run and check daily reports using tee time and reservation software.
- Develop guest recovery skills to meet customer expectations graciously.
- Uphold opening and closing protocols and service standards.
- Participate in and contribute to weekly team meetings.
Requirements
- Currently enrolled in a four-year college program or recently graduated
- Emphasis of study preferred to be focused on hospitality, resort, or restaurant management
- Strong organizational, leadership and communication skills
- Capable of a minimum 10-week commitment
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
BENEFITS
- Competitive salary and performance-based incentives.
- Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan.
- Paid time-off for full- and part-time associates.
- Option for pay-as-you-earn with Dayforce Wallet.
- Opportunity to work in a stunning resort setting with access to recreational facilities.
- Encouraging and supportive work environment that values creativity and teamwork.
- Potential for professional growth within a dynamic hospitality organization.
- All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more.
ABOUT DESTINATION GENEVA NATIONAL
Based in Lake Geneva, Wisconsin’s premier resort town, Paloma Resorts’ Destination Geneva National has made legendary golf a tradition for more than 30 years in Southeast Wisconsin. Here Arnold Palmer, Gary Player, and Lee Trevino each carved out a signature course as timeless as the game itself. From 54 holes of the finest risk-reward golf, award-winning dining, and upscale on-course lodging and the 146-room Ridge Hotel, Destination GN continues to grow and evolve to meet the needs of today's golfer, traveler and foodie. For more information, visit destinationgn.com.
Paloma Resorts is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or any other legally protected status.
NOTE: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technology developments) dictate.
Other details
- Job Family Paloma Legacy
- Pay Type Hourly
- Employment Indicator Seasonal
- Travel Required No
- Destination Geneva National, 1221 Geneva National Ave S, Lake Geneva, Wisconsin, United States of America