Player/Guest Services
NOW HIRING FOR THE 2024 SEASON
Average rate pay with tips: $15-$20/hour
Join the fun, fast-paced Golf team at Destination Geneva National, where your office is outside (and often on a golf cart) and your golf is free! Formerly known as Player Services, this primarily outdoor position includes the following responsibilities: handling and staging arriving golf bags, directing resort and Member golfers checking in for tee times, cleaning and staging golf carts, post-round club cleaning, answering guest questions, and assisting resort and Member golfers.
ESSENTIAL FUNCTIONS
Primary responsibilities include, but are not limited to, the following:
- Provide members and resort guests with golf bag handling and club cleaning services
- Provide excellent customer service to all public patrons, members and guests
- Greet members, guests and public as they arrive and return from their round
- Maintain Golf Shop communications for member and public requests – report add-on players
- Inform and direct players and guests to desired areas of the facility
- Issue, monitor and secure rental club inventory by following operational procedures
- Assist with all cleaning and maintenance procedures of the golf car fleet
- Monitor the bag drop area – handle, transport and protect public, member and guest bags
- Tag/label all golf bags with identification tags when appropriate and necessary
- Pull and set up member bags for daily member play
- Assist members and guests arriving from the Member Parking Lot
- Assist with the staging of golf carts on a daily basis for public, member and guests
- Ensure that all staged carts are clean, and properly stocked – tees, pencil and sand & seed
- Clean out, wipe down/wash and dry all golf carts after completion of play
- Place cleaned member clubs back into member club storage after play
- Safely park golf carts in designated spots in the cart storage area
- Plug-in and charge golf carts each evening, check that charging is occurring
- Clean, store and protect members and guests clubs which are held overnight
- Maintain all areas of the cart barn and club storage rooms
- Empty trash receptacles as needed during each shift
- Work closely and communicate with the PGA Professionals and Golf Shop Staff in staging, preparing and operating all public and member events
- Communicate often with the Maintenance Department with regarding to sand & seed supply and replenishment, and all cart maintenance/repair issues
- Work closely with Starters to assist in getting groups to the first tee in a timely manner
- Maintain the practice areas in conjunction with the Range personnel– tee setup and cleaning, range picking, washing and sorting golf balls, restocking caddies and tee cups
- Monitor all areas for trash and debris, lost clubs and equipment, etc.
- Deliver dirty and used towels to the laundry each night – restock clean towels
- Perform any and all duties assigned by the Professional Staff
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of the time performing each function to be solely determined by the director based upon departmental and hotel needs
· Transport Cottages & Suites guests to rooms, if necessary
· Assist with event set-up procedures, as required
BENEFITS
- Competitive salary and performance-based incentives.
- Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan.
- Paid time-off for full- and part-time associates.
- Option for pay-as-you-earn with Dayforce Wallet.
- Opportunity to work in a stunning resort setting with access to recreational facilities.
- Encouraging and supportive work environment that values creativity and teamwork.
- Potential for professional growth within a dynamic hospitality organization.
- All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more.
Other details
- Job Family Paloma Legacy
- Pay Type Hourly
- Employment Indicator Seasonal
- Travel Required No
- Destination Geneva National, 1221 Geneva National Ave S, Lake Geneva, Wisconsin, United States of America