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SHI - Retail Guest Services Associate

Sealaska Heritage Institute, 105 S. Seward Street, Suite 201, Juneau, Alaska, United States of America Req #295
Monday, January 22, 2024


Job Summary

The position is responsible for maintaining a high level of customer service for the Sealaska Heritage Store by generating sales, merchandising, developing product knowledge, and assisting in developing store processes and procedures.

  • Greets customers of the Sealaska Heritage store, including answering phones and directing customer inquiries to the appropriate person.
  • Receives and processes all payments according to standard procedures.
  • Assists in the opening and closing of the store, including cash handling.
  • Assists in floor moves, merchandizing, display maintenance, and store housekeeping.
  • Maintains awareness of product knowledge and promotions.
  • Completes, processes, and maintains applicable paperwork and records.
  • Assists in the development of online store software, including photography, branding, and maintenance.
  • Assists in shipping and handling policy and procedure development.
  • Participates in collaboration meetings to enhance practices, procedures, and team building.
  • Other duties as assigned.

Required Skills

  • Excellent customer service skills
  • High degree of initiative
  • Excellent oral and written communication skills

Supervisory Responsibility

The position has no supervisory responsibilities.

 Work Environment

This position’s duties are performed at the Walter Soboleff Building. This role routinely uses standard office equipment and point of sale equipment. 

 Physical Demands

While performing the duties of this position, the employee is regularly required to talk and listen. This position is active and requires standing, walking, bending, kneeling, stooping, crouching, and climbing. The employee must often lift and/or move objects up to 20 pounds and occasionally lift and/or move objects up to 50 pounds.

About this Role

This is a seasonal position that begins in March/April and continues through September/October, regularly requiring frequent weekend work.

Required Education and Experience

  • Student in good standing of a local school district; or
  • High school diploma or equivalent

Preferred Education and Experience

  • Cashier experience
  • Experience in general record keeping and assisting the public
  • Cardiopulmonary Resuscitation (CPR) certification
  • Knowledge of Alaska Native cultures

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Who is Sealaska? Established in 1972, Sealaska is the Alaska Native regional corporation for Southeast Alaska. Our 23,000 shareholders are Tlingit, Haida and Tsimshian people with more than 10,000 years of ancestral ties to the oceans, forests and communities of Southeast Alaska. We serve the twin goals of economic prosperity and environmental protection. Sealaska Heritage Institute is an affiliate of Sealaska.
We are committed to providing the best possible climate for maximum development and goal achievement for all our employees.  As a subsidiary of a Native-owned company, Sealaska Heritage Institute is proud to promote an inclusive and diverse workplace, with respect for the cultural traditions in the communities where we operate.
Sealaska Heritage Institute is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability.  However, preference may be extended to an enrolled member of a federally-recognized Indian Tribe*
*“Indian Tribe” means an Indian Tribe, band, nation, or other organized group or community, including any Alaska Native village or regional or village corporation as defined in or established pursuant to the Alaska Native Claims Settlement Act (85 Stat. 668; 43 U.S.C. 1601) which is recognized as eligible for the special programs and services provided by the United States to Indians because of their status as Indians.

Other details

  • Pay Type Hourly
  • Min Hiring Rate $16.00
  • Max Hiring Rate $19.00
Location on Google Maps
  • Sealaska Heritage Institute, 105 S. Seward Street, Suite 201, Juneau, Alaska, United States of America