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Manager, Product Retail

United States Req #219
Thursday, June 6, 2024

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.
 
 

Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.  Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.  Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.
 
 

VertexOne is proudly Certified as a Great Place to Work®.  Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.  VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.  

Overview of Role/Job Purpose:

As a Product Manager at VertexOne, you'll be at the forefront of driving the development and success of our software products. You'll play a pivotal role in shaping the product vision, defining requirements, and executing strategies to meet the needs of our customers while aligning with company objectives. This role requires strong leadership, with a proven ability to strategize the full lifecycle of a product, from conception to release. We’re looking for a confident leader who can guide cross-functional teams in the creation of products that improve customer experience and grow market share.

Essential Job Duties:

  • Product Strategy: Coordinate and work with Product Strategy team in prioritizing Roadmap items and translate high-level requirements into features.
  • Roadmap Planning: Create and maintain product roadmaps based on the priorities set by Product Owners
  • Requirement Gathering: Collaborate with cross-functional teams including engineering, design, marketing, and sales to gather and prioritize product requirements.
  • Feature Definition: Define clear and detailed feature specifications, user stories, and acceptance criteria to guide the development process.
  • Release Management: Coordinate product releases, including feature launches, bug fixes, and updates, ensuring timely delivery and smooth deployment.
  • Market Analysis: Participate in market research and competitive analysis to identify opportunities for product innovation and differentiation.
  • Stakeholder Communication: Communicate product plans, progress, and insights to internal stakeholders and external partners, fostering alignment and collaboration.
  • User Feedback Integration: Gather and analyze user feedback to iterate on existing features and inform future product enhancements.
  • Performance Tracking: Define and monitor key product metrics to measure success and identify areas for improvement.

Skills/Qualifications:

  • Product Management Experience
  • Proven experience as a product manager, ideally in the software industry, with a track record of successfully launching and managing products throughout their lifecycle.
  •  5+ years’ experience in retail energy sales, operations, or technology is desired.

Education:

Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Information Systems, Marketing, or a related discipline.

Strategic Thinking:

  • Ability to think strategically and translate business objectives into actionable product plans and roadmaps.

Methodology:

  • Deep understanding of agile development methodologies and product management best practices. 

Communication Skills:

Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate product vision and requirements. Exceptional writing and editing skills, combined with strong presentation and public speaking skills.

Analytical Skills:

Strong analytical skills with the ability to gather and interpret data to drive decision-making and prioritize product initiatives.

Technical Aptitude:

Basic understanding of software development processes and technologies to effectively collaborate with architecture and development teams.

Customer Focus:

Deep empathy for users and a passion for delivering products that meet their needs and exceed their expectations.

Leadership:

Strong leadership skills with the ability to influence and inspire cross-functional teams towards a common goal.

Adaptability:

Ability to thrive in a fast-paced and dynamic environment, adapting quickly to changing priorities and market conditions.

"Day in the Life"

Attend product meetings/stand-ups to facilitate in-progress roadmap development items.

  • Work with business analysts/development to remove project blockers.
  • Write/coordinate/review product requirements for future roadmap items.
  • Report on roadmap progress to internal stakeholders/other departments.
  • Work with client success/clients to beta test/garner feedback on deployment projects and communicate internally.
  • Manage the coordination of product releases and compile comprehensive release notes.
  • Prep for/conduct external product demonstration to a potential client with sales.

What VertexOne has to offer:

  • Comprehensive medical, dental, vision, disability, life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs)
  • 401K match
  • Flexible PTO
  • Employee recognition platform with monetary rewards
  • 100% Remote work environment
  • Initial work from home stipend
  • Leadership/Coaching training programs
  • Free access to Bizlibrary for unlimited professional development
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Health and wellbeing programs
  • Paid parental leave
  • Employee bonus referral program
  • Employee Discount Program

What VertexOne has to offer:

  • Comprehensive medical, dental, vision, disability, life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs)
  • 401K match
  • Flexible PTO
  • Employee recognition platform with monetary rewards
  • 100% Remote work environment
  • Initial work from home stipend
  • Leadership/Coaching training programs
  • Free access to Bizlibrary for unlimited professional development
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Health and wellbeing programs
  • Paid parental leave
  • Employee bonus referral program
  • Employee Discount Program

About VertexOne: 

VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.


Equal Opportunity Employer:

 VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.

Other details

  • Job Family Product Management
  • Job Function Front-line Manager
  • Pay Type Salary
  • Min Hiring Rate $115,000.00
  • Max Hiring Rate $130,000.00
Location on Google Maps
  • United States