Solution Engineer

Position Summary:

The Solution Engineer will work alongside our sales team, with current and prospective Commerce, Data and Digital clients across the globe. Your work will span ecommerce platforms, technologies, industries, and architectural patterns. Serve customers by identifying their needs; engineering adaptations of solutions, building effective demonstrations, participating in Proof of Value exercises and contributing to opportunities with your technical prowess. While predominantly focused on the ecommerce platforms, the role will also expand to support the entire end-to-end capabilities within global organizations that also include data, supply chain and other leading technologies such as AI.

Solution Engineers must be a trusted advisor asking specific business and technical questions to uncover a client’s requirements and align Pivotree product offerings and services to our customer and prospect needs. The ideal candidate will have superior communication skills, enjoy consultative selling, and have ecommerce experience and have deep understanding of complex ecommerce and digital enterprise solutions. 

Roles & Responsibilities:

• Understand the intersection between technology, customers, and business and how to shape conversations with the client to position the company’s solution as the ideal one

• Map customer vision & requirements to specific digital products and solutions the lead the transition from the sales process to the delivery phase

• Provide thought leadership, participation in relevant technical, industry bodies and events

• Consult customer stakeholders on digital solutions and enterprise programs and build relationships

• Stay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which clients operate, and how it affects clients’ business and initiatives

• Partner with sales to plan, prepare and execute strategically to encourage prospective enterprise clients to invest in our innovative ecommerce solutions and services

• Understand client requirements to best support them and provide optimally customized solutions

• Contribute to team efficiency and ecommerce practice opportunity traction by covering aspects of technical requirements ECommerce Sales Specialist may not cover

• Act as a subject matter expert (SME) during the sales process, becoming the glue between the application, technology, design and the final solution that meets the business needs of the client.

• Scope, solution and facilitate estimated work for complex digital and eCommerce quotes to customers

• Translate business and technical requirements into written proposals, quote/configurations, diagrams, and master service agreements

• Oversee, create and deliver powerful presentations and demonstrations that clearly explain our proposed solution

• Participate and oversee Proof of Value (PoV) exercises

• Evangelize the uniqueness of our value proposition

• Manage the technical aspects of SOW contracts and RFP / RFI responses

• Aid the smooth transition of a customer from pre-sales to post-sales implementation

• Work with Account Executives to cross-sell eCommerce solutions into our existing customer base

• Documenting standards and updating Pivotree knowledge base with collateral to help accelerate customers through the sales cycle

• Understand the voice of the customer and relay back customer feedback and industry trends to our product team and our partners.  

• Work with partners to understand and be able to demo their solutions.  Build relationships with partners  

• Become a thought leader in eCommerce solutions and be able to communicate the differentiation of products and services that will give our customers a competitive advantage.

• Effectively execute and promote Pivotree’s eCommerce Strategy including assessments and migration frameworks, IT/Digital Transformation, and Technical Onboarding activities

• Foster a culture of connecting eCommerce to the business through a pre-sales lens 

Key Skills and Competencies:

You have 5+ years’ experience in enterprise software or consulting services, working with IT and business teams in Global 1000 organizations. While you work independently, possibly from a home or remote office, you are also capable of collaborating with your peers across our organization, including sales, professional services, managed services and support, product management, PMO and other Solution Engineer consultants. A willingness to travel periodically is required. Specific qualifications, skills, and experience should include:

• Enterprise software and services presales, comfortable selling into global-1000 organizations, managing multiple projects and deadlines across time zones and teams

• Must be able to articulate the value of digital across different dimensions including flexibility, speed to market, cost control, dev ops, etc.       

• Deep experience in one or more of the following eCommerce platforms, SAP Commerce, VTEX, Shopifyplus, Oracle Commerce, Spryker, Salesforce Commerce, Commercetools, Adobe Magento, Elastic Path or BigCommerce

• Knowledge of MDM Solutions like Stibo, Syndigo, Precisely, Informatica and Supply Chain Solutions like Fluent, Sterling, or Manhattan is a plus.

• Ability to creatively explain and present complex concepts in an easy to understand manner

• Knowledge of delivering frictionless commerce for organizations and how ecommerce fits into areas like cloud computing, master data management and governance, order management and fulfillment, customer relationship management and security. 

• Performance-driven and has a bias for action and results — an energetic, highly motivated person who relishes challenges and tirelessly pursues objectives. Proven track record in previous positions

• Enthusiastic in learning and supporting other domains/technologies beyond ecommerce platforms such as data management, supply chain and other leading edge pivotree solutions

• Excellent oral and written communication skills, fluency in English

• Bachelor’s degreeBA/BS degree or equivalent (Information Technology, Computer Engineering, Computer Science or related field)

• Willingness to travel (~20%)

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.