Jordan YMCA - Member Service Representative - Evening and Weekend Shifts

· At least 16 years of age

· High school diploma or equivalent preferred

· Basic member service skills and telephone etiquette

· Data entry skills and basic computer proficiency using standard word processing

· Ability to learn and use YMCA software programs

· Math and calculator proficiency

· Knowledge of filing and basic office procedures and the ability to use the copier and fax machine

ESSENTIAL FUNCTIONS

1. Provide safe environment for all participants, volunteers and staff and may aid staff and members during emergencies.

2. Greet members with a smile and represent the four core values of respect, responsibility, honesty and caring.

3. Process program registrations, payments and credit requests for members and participants.

4. May assist with giving presentations to prospective members.

5. May process memberships (paperwork and postings).

6. May create membership photo IDs and issue temporary cards as needed.

7. May make wellness and massage appointments.

8. Answer phone calls and give accurate information regarding the Branch programs and/or membership.

9. Check opening and closing cash drawer for proper amount and denominations.

10. May balance funds and receipts after each shift.

11. Document any concerns voiced by members.

12. Keep brochure rack filled with schedules and other flyers.

13. Record accident reports, properly completing all forms required.

14. Communicate with the Director of Business/Administrative Services with computer concerns.

15. May check daily changes/updates. Check personal mailbox.

16. Communicate with other directors on changes (such as scheduling or cancelling) or updates to programs.