Hotel Laundry Director

SUMMARY: This position is responsible for the overall operation of an on-site hotel laundry operation. This role includes the responsibility for associate performance, customer relations, financial management, safety and administrative compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The daily operations of a laundry facility in the processing and delivery of linens.  Manages the development and training of the staff in efficiently producing a high-quality product.
• Fiscal management of the costs and expenses for the operation.
• The ability to forecast expenses and the planning, preparation, and execution of budgets.
• Handles all human resources issues such as training, regulatory compliance, staffing, payroll and benefit administration for the entire staff.
• Direct liaison with the on-site client; producing, reporting, feedback and customer relations
• Production of accurate billing practices for services provided.
• Production of weekly reporting for Operations, Key Indicators, Payroll, and Human Resource Functions. Must be able to read and interpret a P&L statement.
• Oversee regulatory compliance for all required agencies.  Must be knowledgeable of State, OSHA and applicable local requirements
• Liaison for all customer departments, Linen Review Committees, and Operations Committees within the property as necessary.
• Direct cost control and knowledge of contracts when dealing with vendors.  Overseas the daily monitoring of payroll and labor costs.
• Facilitates the engineering upkeep and preventative maintenance of operations and engineering equipment if applicable.
• Develops action plans and development plans for associates, assuring their growth and success.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

• Knowledge or production methods of scheduling, staffing, and monitoring efficiencies
• Knowledge of or the ability to learn the functions of laundry equipment and basic washroom chemistry
• The ability to communicate effectively in written format and oral presentations
• The ability to multi-task and establish priorities
• The ability to maintain and demonstrate organization in a changing environment
• Exhibits initiative, sense of urgency, responsibility, flexibility, and leadership
• Possess a thorough knowledge of contract administration and office procedures
• Ability to use experience of a working environment to meet established goals and objectives.
• Minimum of 2 years combined operations and/or management experience required.

Physical Requirements:

1. Must be able to traverse and inspect all areas of work site this may include walking, climbing, reaching, bending, or stretching.
2. Must be able to lift up to 15 pounds at a time.
3. Exposure to characteristic noise and warm temperatures of laundry environment.
4. Must be on-call to address delays, emergencies, and other issues at the jobsite.
5. Prolonged periods sitting, standing, and working on a computer or laundry equipment. 

EDUCATION:

BS/BA in Business Management or its equivalent preferred.  A minimum of two years operations and/or management experience, preferably laundry operations with large scale plants in management or commercial field.  Spanish language skills a plus.

COMPUTER SKILLS:

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook.