Unit Director

SUMMARY: This position is responsible for the overall operation of an off-site depot linen operation. This role includes the responsibility for associate performance, customer relations, financial management, safety, and administrative compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The daily operations of a laundry facility in the processing and delivery of linens.  Manages the development and training of the staff in efficiently producing a high-quality product.
• Fiscal management of the costs and expenses for the operation.
• Handles all human resources issues such as training, regulatory compliance, staffing, payroll, and benefit administration for the entire staff.
• Direct liaison with the on-site client; producing, reporting, feedback, and customer relations
• Oversee regulatory compliance for all required agencies.  Must be knowledgeable of State, OSHA, and applicable local requirements
• Liaison for all customer departments, Linen Review Committees, and Operations Committees within the property as necessary.
• Strong customer relationships to ensure client satisfaction.
• Responsible for inventory management, linen par levels, linen tracking data/ software utilization and reporting
• Manages internal distribution staff, ability to perform distribution function as needed.
• Conducts par level analysis and adjustments.
• Develops action plans and development plans for associates, assuring their growth and success.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required. 

• Knowledge or production methods of scheduling, staffing, and monitoring efficiencies
• The ability to communicate effectively in written format and oral presentations
• The ability to multi-task and establish priorities
• The ability to maintain and demonstrate organization in a changing environment
• Exhibits initiative, sense of urgency, responsibility, flexibility, and leadership
• Ability to use experience of a working environment to meet established goals and objectives.

• Effective organization, planning, problem solving and analytical skills.
• Must be able to work independently in a fast-paced environment.
• Ability to report on daily operations.

• Minimum of 2 years combined operations and/or management experience required.

Physical Requirements:

• Must be able to traverse and inspect all areas of work site this may include walking, climbing, reaching, bending, or stretching.
• Must be able to lift up to 15 pounds at a time.
• Exposure to characteristic noise and warm temperatures of laundry environment.
• Must be on-call to address delays, emergencies, and other issues at the jobsite.
• Prolonged periods sitting, standing, and working on a computer or laundry equipment. 

EDUCATION:

BS/BA in Business Management or its equivalent preferred.  A minimum of two years operations and/or management experience, preferably laundry operations with large scale plants in management or commercial field.  Spanish language skills a plus.

COMPUTER SKILLS:

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook.