Warehouse/Customer Service Specialist

About the Role: 

    You will: 

• Provide total care for our customers to ensure that we meet their expectations every time they interact with us.  
• Provide sales and support to walk-in customers at our will-call sales counters and to field customers at off-site delivery locations.  
• Be responsible for receiving incoming vendor shipments and customer return material; for stocking and maintaining the warehouse and counter sales areas; and for picking, documenting, and packing customer orders.  
• Load and unload trucks and perform merchandise deliveries and pickups. 

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center. 
• Accurately process and fill Sales Orders generated at the sales counter. 
• Provide customers with reliable information regarding product specifications, pricing, and availability. 
• Keep counter area and merchandise displays clean, neat, current, stocked and safely displayed. 
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure. 

• Inform supervisor of inventory levels or stock depletions that could impact customer service levels 
• Process vendor shipments or customer returns 

About You: 

• High school diploma or equivalent 
• A proper and valid driver’s license 
• A driving record that meets the criteria for being an Authorized Driver in accordance with Company policy 
• Experience in customer service, counter sales, or contractor sales preferred 
• Experience in warehouse receiving, material handling preferred 

Our ideal candidate will also: 

• Possess outstanding customer service, verbal communication, and generous listening skills. 
• Be able to build and maintain a positive working relationship with customers, vendors, and co-workers. 

• Be able to quickly develop comprehensive knowledge of products sold at the Profit Center. 
• Be able to learn and operate the computer related systems used in warehouse operations, the delivery process, and to process orders. 
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment. 
• Be able to learn to safely operate a forklift and other material handling equipment in use at the Profit Center. 
• Be able to remain calm and function effectively in stressful, unexpected, and/or emergency situations. 
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.