Counter Salesperson - Plumbing and/or HVAC (Bilingual)

   You will: 

• Provide sales and support to walk-in customers at our will-call sales counters, ensuring the highest levels of customer satisfaction. 

• Maintain, stock, and clean the counter sales area merchandise and displays, and support Inside Sales and Outside Sales activities. 

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center. 

• Accurately process and fill Sales Orders generated at the sales counter. 

• Provide customers with reliable information regarding product specifications, pricing, and availability. 

• Keep counter area and merchandise displays clean, neat, current, stocked and safely displayed. 

• Ensure security and control is upheld at this primary point of customer contact. 

• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk. 

• Process cash sale returns and refund paperwork in accordance with Company policy and procedure. 

• Inform supervisor of inventory levels or stock depletions that could impact customer service levels. 

• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery. 

About You: 

• 1-2 years experience in customer service or counter sales; contractor sales preferred 

• Knowledge of products sold in the Profit Center

• At least 18 years old; or at least 21 years old if operating a commercial motor vehicle (GVWR of 10,001 lbs. or more)

• A driving record that meets the criteria for being an Authorized Driver in accordance with Company policy

• Must pass a Department of Transportation physical examination before beginning work; to be updated at least every two years while employed and performing this job function 

• Experience driving a truck and making deliveries preferred 

• Bilingual required

Our ideal candidate will also: 

• Have outstanding customer service, verbal communication, and generous listening skills. 

• Have comprehensive knowledge of product; able to suggest associated products for purchase. 

• Be able to build and maintain a positive working relationship with customers, vendors and co-workers 

• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order. 

• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment. 

• Be able to learn to operate warehouse material-handling equipment. 

• Be able to learn to operate and demonstrate hand tools. 

• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals. 

• Be able to learn and operate the computer related systems used to process orders.