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Inside Sales & Service Representative

Dahl / Flatirons, 3180 Sterling Circle, Boulder, Colorado, Estados Unidos de América Sol. nº 7102
martes, 8 de octubre de 2024

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as an Inside Sales & Service Representative

 

About the Role: 

    You will: 

  • Meet or exceed the sales targets established by your Manager. 

  • Work with the Profit Center Manager to establish revenue and margin targets.

  • Accurately process Sales Orders and Bids generated through telephone sales transactions.

  • Assist customers who pick up their order at our Profit Center. 

  • Find innovative ways to grow sales with existing customers and become their trusted advisor. 

  • Generate sales leads that develop into new customers. 

  • Identify opportunities for value-added services and articulate our solutions. 

  • Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction. 

  • Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team. 

  • Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk. 

  • Successfully complete required safety and compliance training programs as assigned.
  • Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

 

 About You: 

  • 1 year of experience in customer service or inside sales; contractor sales preferred.

  • Valid Driver's License
  • Knowledge of products sold in the Profit Center preferred.

 

 Our ideal candidate will also: 

  • Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.

  • Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.

  • Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.

  • Build influential relationships and trust with customers and vendors through open and interactive communication.

  • Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.

  • Be able to build positive working relationships and inspire teamwork with co-workers.

  • Be able to learn and operate the computer related systems used to process orders.

  • Be able to learn to operate warehouse material-handling equipment.

  • Read, write, speak, and understand English.
  • Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

 

Otros detalles

  • Tipo de pago Por hora
Location on Google Maps
  • Dahl / Flatirons, 3180 Sterling Circle, Boulder, Colorado, Estados Unidos de América