Starter/Player Assistant

Come join the fun and fast-paced team at Destination Geneva National, where your office is on the golf course and your golf is free!  Formerly known as Starter/Ranger, this position performs all duties and tasks that ensures golfers thoroughly enjoy their round from beginning to end by starting on time and maintaining our pace-of-play standards for each course and situation.

ESSENTIAL FUNCTIONS

Primary responsibilities include, but are not limited to, the following:

• Greet and assist golfers with anything they need or ask for
• Direct play from the 1st Tee – collect receipts, give tee recommendations and course conditions of play, pace of play requirements and clearance to begin play
• Inform guests of on-course Food & Beverage opportunities, beverage cart availability
• Continuously MONITOR and regulate pace of play on the golf course
• Interact and answer questions from golfers and guests
• Communicate with golf shop(s) regarding all play and any changes that may occur with scheduled tee times or delays
• Coordinate throughout the day with the shop and starter in regard to actual group starting times and manage their round time in conjunction with the expected pace of play
• Place and remove any special event requests on the golf course – proximity markers, sponsor signs, etc.
• Monitor all golf cart usage to ensure that ALL restrictions are obeyed and followed – 90 degrees, cart path only, etc.
• Visually inspect the golf course each day – pass along observations and potential problems (i.e. irrigation leaks, overwear from carts, trash accumulation, etc.)
• Contact Professional Staff with any incidents immediately, take notes with names and specifics, and pictures if necessary
• Check and refill sand & seed bottles at refill posts
• Pick up visible debris and litter from the golf course
• Check water stations throughout the day – water levels and cups
• Act as a lead-out for shotgun events
• Assist the Professional Staff with any event preparations and wrap-up
• Perform any duties requested by the Professional Staff

• Communication with Golf Shop, assistants, and professional staff regarding golf course status

EDUCATION/EXPERIENCE

• Excellent customer service skills and positive demeanor
• Experience playing golf
• Some knowledge of golf\golf course operations
• Valid driver’s license is required

SUCCESS FACTORS

The attributes listed below are representative of the knowledge, skill and/or ability required.

• Ability to function in a team environment

• Ability to apply customer service skills
• Ability to successfully resolve guest issues/problems
• Ability to anticipate guest/member needs
• Ability to work independently with confidence
• Ability to remain calm under difficult circumstances

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Interact verbally with guests, members and staff
• Answering customer questions
• Occasional lifting
• Sitting/standing and/or driving a golf cart for extended periods of time
• Attend player services staff meetings
• Work unsupervised