Restaurant Food Runner

FOOD RUNNER at Destination Geneva National

Join the fun, fast-paced Food & Beverage team at Destination Geneva National in beautiful Lake Geneva, Wisconsin’s premier resort town. As a food runner, you may work in any number of our award-winning dining venues, including our five-star Hunt Club Steakhouse, semi-private turf smokehouse/Member Tap at the GN Clubhouse, and Crafted Italia at The Ridge Hotel. This is a great opportunity for an entry-level position into a career in Food & Beverage, including server, bartender, and restaurant supervisor.

JOB DESCRIPTION

The dining experience is of utmost importance to our overnight and day guests. Not only do we wish to deliver an inspired menu and artfully plated dishes, but we wish to do so with genuine care and the highest customer service.

A food runner delivers all food menu items and accurately describes them to the guests. This role acts as a liaison between the servers, cocktail servers & bartenders, and chefs. Additionally, runners interact with the dining room guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS

Primary responsibilities include, but are not limited to, the following:

• Anticipate and accommodate all needs of the guests.
• Provides professional and exceptional service.
• Delivers and describes all food items to the guests, in a timely manner.
• Participates in table maintenance and bussing of excess tableware.
• Maintain general cleanliness of stations and the entire venue.
• Follow supervisor’s instructions, communicate with and support co-workers, and be a team player.
• Possesses in-depth knowledge of all food menus and the company.
• Complies with Department of Health and company sanitation standards.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support team members, managers, and chefs.
• Properly sets up runner’s station, performs side-work and other opening/closing procedures as directed by management, including stocking station with prescribed items and supplies and performing opening and closing side-work as prescribed.
• Reports all breakage, and damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learns by listening, observes other team members, and shares knowledge while leading by example.
• Portrays a positive and professional attitude.
• Works as part of a team and provides help and support to all fellow team members.
• Assist and/ or complete additional tasks as assigned