Customer Service Representative

OVERVIEW

Provides support for all customer business requests received through phone, fax, or e-mail. Coordinates all customer contacts to insure timely and accurate handling and processing within established policies, procedures and directives

RESPONSIBILITIES 

• Maintain relationships and favorable contacts with assigned accounts.
• Meet all assigned responsibilities and goals.
• Receive, document, coordinate and complete following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives.
• Purchase Orders and related requests
• Returns and related requests
• Information requests
• Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives.
• Participate in cross-functional teams and team projects.
• Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution.
• Work within the Products Group team to balance responsibilities and share information.
• Perform other duties as assigned by the Supervisor of Customer Care.
• Owns the customer experience throughout the entire lifecycle of the relationship

QUALIFICATIONS 

• Minimum of one (1) year of Customer Service experience required
• High School Diploma or General Education Degree (GED)
• Basic understanding of telephony concepts, practices, and procedures.
• Ability to coordinate with various levels of management within different functional areas.
• Experience with MS Office Suite.
• Excellent verbal and written communication skills.
• Ability to work within a team environment.