Seasonal Claims Receiver

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products. 

As a global leader in snowboarding, we’re committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.

The Breakdown:  

Our Product Service Representatives are responsible forprocessing product claims with accuracy and efficiency to ensure customer satisfaction while meeting our W48 goal. This requires focused attention on packages each day, until all incoming packages are processed. Claims processing includes direct customer contact at our walk upwindow to ensure their satisfaction. Additionalduties may include miscellaneous projects to ensure a smooth peak claims season, such as, parts warehouse organization and clean up, processing callbacks, picking parts, assistingwith repairs, etc. A team approach is needed to ensure all projects are completed during the peak claims season. 

What You Get to Do:   

• Inspect products returned to product service for all Burton brands.  

• Determineclaim settlements and sees to it that all claims are handled in compliance with Burton Snowboards' W48 policy and guidelines 

• Unloadpackages of returned products.  

• Answers phone calls, emails, and chats from customer service requesting follow up on claims.  

• Inspects returned products, determineswhether the damage is covered under the warranty policy, and choosean appropriate dispositionthat is consistent with the Product Service policy and guidelines.  

• Input required information into the system to ensure that future calls can be addressed by all personnel.  

• Create orders and deliveries for replacement products.  

• Repair some articles when Repair Technicians are unavailable.  

• Perform general clean-up of Product Service work area. 

 
What You'll Bring to The Team: 

• Experience in customer service, Infor M3, and Salesforce, as well as general repair skills and knowledge of Burton products preferred but not required. 

CoreCapabilitiesThat Would Help You Succeed in This Role:  

Canidatesshould possess a background in customer service and/or strong people skills, as well as the ability to multitaskin a fast pacedenvironment. Canidatesmust also be willing to work a flexible schedule that changes week to week.  

How Your Success Will Be Measured: 

This role will be measured in total package volume processed. 

Travel:   

• The position does not require any travel. 

Work/Physical Environment:  

• This is a mobile position, which will require walking and standing on feetfor a majorityof the day.  This position requires the ability to lift at least 20+lbs. 

• Location: 100% on-site at Burton HQ 266 location 

• Commitments:This is a seasonal position, typically from Nov – April.