Company Summary:

Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners.

Today’s rapidly changing world is sometimes challenging for service delivery; But with our spirit of true entrepreneurship, adaptability and our drive to go further, we view it as an opportunity to innovate by getting the best from people and technology. We constantly strive for the best. We know that doing so is pursuing a moving target. It takes full commitment to go the extra mile. Mutual respect and trust is the hallmark of every successful business, and it’s the same at Majorel. We know that challenges are met and ambitions achieved through teamwork: not only amongst our colleagues, but in partnership with our clients too.

Position Summary:

Perform Support and concierge type liaison to an assigned customer portfolio. Provide assistance to facilitate the growth of the portfolio through its digital lifecycle. Duties include customer service, linking customers and internal resources, engagement, consultancy and support.

Overall Responsibilities:

·       Respond effectively and efficiently to requests received via phone, email or chat.

·       Develop rapport with customer to understand and adequately make appropriate referrals for development and support requests.

·       Manage / Facilitate end-to-end support requests from customers for requested services.

·       Follow through on all referrals to ensure customer satisfaction.

·       Provide recommendations within in area of expertise to support customer needs

·       Maintain adequate notes for each request handled to keep remind of team abreast of the status and pending issues

·       Submit weekly and monthly status reports (as required according to business demand)

·       Attend operations team meetings to give updates and/or recommendations on any issues where new processes and procedures should be considered

·       Contribute to additional projects as delegated by the Management team

·       Be an active member of a virtual team

·       Ensure compliance with company regulations with regards to Data Protection and Information Security

Job Requirements:

·       Native or near native language proficiency in language required.

·       Native or near native language proficiency in English

·       Working knowledge of technology related to MS software

·       Demonstrated professional customer service skills with a respectful and positive attitude

·       Excellent spoken and written communication abilities

·       Project management and coordination skills