CLARK | Customer Service Representative | Fitness Account | Nov. 8, 2024 |

Position Summary:
Perform accurate and efficient front-line contact center functions for ecommerce customers. This includes placing or modifying orders, checking order status, processing product exchanges and returns, issuing adjustments/credits and promotions, and recommending/selling and upselling products.  This position works within a team structure to provide quality customer care and efficient call/online handling.
 

 
Overall Responsibilities:
 Provides order support to customer via phone, chat and email 
Respond to general questions and facilitate problem resolution
Provide information, product recommendations and complete sales based on identified customer needs
Recommend products and sell/upsell as appropriate
Provide complete resolutions to customers through process adherence, including internal/external client documentation
Recognize when to escalate complaints or scenarios falling outside the support boundaries through established process
Perform other related duties as required
 
 
 
Job Requirements:
 Knowledge and experience working in order support or with E-commerce environments
Excitement in the opportunity to work with customers of a worldwide leader in athletics clothing
Excellent written and verbal communication skills in required language in order to communicate with internal and external stakeholders
Minimum typing speed of 40 WPM required
Successfully communicate with customers to gather information and learn about their needs and expectations
Multitask and manage multiple, simultaneous customer interactions
Problem solving and troubleshooting skills
Recognize a sales opportunity and assist a customer to achieve their needs
Convey information in a manner that is easy to understand and adapt to varied communication styles
Comfortable in a dynamic and fast-paced environment
High school diploma or equivalent required
Intermediate Windows based PC and software knowledge
Attention to detail
Customer Centricity