CLARK | Customer Service Representative | Travel & Accommodations | Nov. 8, 2024 | 12491

Position Summary:
 
The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
 
Overall Responsibilities:
 
Handle pre and post reservation inquiries by phone, e-mail and fax.
Handle customer requests by phone and e-mail.
Modify, change and/or cancel existing reservations.
Make outbound calls to hotels/guests to arrangement special requests.
Act as liaison between guest and hotel to resolve complaints.
Manage relationships with hotels by providing high levels of customer service and account management support.
 
Job Requirements:
 
Excellent communication skills in language required.
Typing 30 words per minute
Conflict Resolution Skill
Proficient in the language required.
Customer service Skills
Telephone Etiquette
Problem solving.
Sense of responsibility.
Independent and customer friendly.
Experienced with Customer Care, internet and hotel industry preferred.
Available for changes in shift schedule on a monthly rotation schedule or as business needs require.