Global Accounts Receivable Manager

The Global Accounts Receivable Manager will report to the Senior Director of Accounting Operations. You will work alongside the Business Unit Leaders, Professional Services Leaders, Sales Managers and Legal to support and solve our customers' issues and concerns while minimizing days sales outstanding ("DSO") and maximizing cash collections. In addition, you will support special projects.

This is a hybrid position requiring 2-3 days per week in either the Westlake, TX, or Dublin, OH office.

Responsibilities

Core Tasks

• Manage a collections and dispute team of 20+ individuals.
• Report and monitor team progress and activity.
• Ensure that collection activities (customer interactions and collection call volume standards) are performed on all accounts with a past due Accounts Receivable (AR) balance.
• Collaborate with team on accounts to proactively identify areas of potential risk to mitigate escalations.
• Handles complaints or difficult calls.
• Work to ensure bad debt is minimized and Days Sales Outstanding (DSO) is within company standards.
• Provide a monthly suggested write-off list of customer accounts that have completed the AR process and are deemed uncollectible. 

Systems and Processes

• Develops and administers credit and collection programs.
• Designs and implements processes to improve cash flow and reduce receivables. Monitors and negotiates the collection of overdue accounts.
• Monitors credit and collection processes and operations; makes recommendations on opportunities for improvement.
• Drive improvements in collection system strategy, including changes in operations and training.
• Oversees the investigation of credit risk in customers and advises on the course of action.

Team Management

• Monitors call reports to ensure collectors make required phone contacts daily.
• Perform supervisory responsibilities for the team, including interviewing/hiring, conducting performance appraisals, resolving complaints, and rewarding/disciplining employees.
• Mentors new employees and holds training/performance reviews for established employees.
• Coach, develop, and motivate the team in reaching new skills, knowledge, and effective communication.
• Promote a positive work environment of collaboration, training, and development.

Partnerships

• Establish relationships with business partners in professional service, sales, billing, legal, and treasury to drive strategic performance metrics.
• Work with Sales to provide visibility into collection activities, as well as routine updates on department collection efforts.
• Effectively communicate updates to senior management on accounts status/challenges and collection strategy of collections by team, in addition to individual risks within the portfolio of accounts.
• Participate in planning and estimate cycles with Finance to set goals for the collection’s organization based on fluctuations in the economic environment.
• Communicate with outside agencies for the collection of bad debt write-offs

Requirements

• Bachelor’s degree or equivalent related work or military experience.
• Excellent verbal and written communication skills.
• 8 years of progressive experience in collections.
• Manager-level experience working with software and system tools that support the collections process.
• Experience utilizing NetSuite and Salesforce is a plus
• Experience with Microsoft Office; advanced skills with Microsoft Excel.
• Familiarity with reserve methodologies.
• Ability to prioritize changing competing priorities.
• Experience leading and developing a newly organized team.

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