Implementation Consultant

ECI is seeking a highly motivated, dynamic, high-energy, hands-on professional to join our Professional Services team to drive project implementations for our Deacom Product.

Our ERP Implementation Consultants act as key resources and points of escalation for each implementation. Their goal is to successfully implement and provide ongoing consulting for customers utilizing Deacom, creating an exceptional customer experience through implementing new strategies, solutions, and processes to reach successful go-lives.

Essential Job Functions

• Be the primary representative and go-to resource for new customers implementing the all-inclusive ECI DEACOM ERP platform.
• Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements.
• Understand and deliver upon ECI Deacom implementation methodology, which includes the ability to complete:
• Requirements gathering through existing process reviews
• Systems design and fit-gap analysis
• System configuration and setup
• Engineer Deacom solutions based on complicated customer business requirements
• Concept validation and user acceptance testing
• Pre-implementation system testing
• Data migration and data formatting recommendations
• Consulting recap and activity reporting

• Drive Key Performance Indicators (KPIs) to help customers understand and continuously improve their business.
• Travel to customers domestically and internationally, average 50%, understanding business processes and delivering training for customers using DEACOM.

Qualifications

• Bachelor’s or Master’s degree in business, accounting, supply chain, information systems or equivalent
• Strong ERP product knowledge, 1-3 years ERP experience preferred
• Prior experience in software implementation or consultation.
• Understand common industry business practices in manufacturing, operations, distribution, and finance
• Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person
• Excellent organizational skills, attention to detail, delivers high-quality work, self-motivated and an internal desire to succeed
• Excellent presentation and written/oral communication skills
• Possesses a professional presence suitable for direct client interaction by telephone
• Valid drivers license and/or passport for the travel within the US & Canada that will be required.
• Proficiency in Microsoft Office products and Microsoft Windows

Additional Qualifications (NOT REQUIRED)

• Experience working with a customer on business process improvement projects.
• Experience in using Microsoft SQL Server query, views, and stored procedures.
• APICS/CPIM certification a plus.
• Prior experience in project management, specifically using MS Project or other project planning tools.
• Proficiency in MS Visio, designing process mappings and flowcharts to illustrate workflow.

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