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Implementation Consultant

Australia ● Melbourne VIC, Australia ● Mount Waverley VIC 3149, Australia Req #1803
04 October 2024
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.
 
Who is ECI?
 
At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.
  • We offer competitive benefits focused on employee well-being, including paid volunteer time off!
  • We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
  • We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
  • Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).
Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.
 
To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.

Job Summary

 

Successfully implement and provide ongoing consulting and training for customers utilizing an ECI Software Solution’s software.

 

Essential Job Duties

 

  • Be the primary representative and go-to resource for new customers implementing the ECI software solution.
  • Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements.
  • Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager.
  • Understand and deliver upon the ECI implementation methodology, which includes the ability to complete:
    • Requirements gathering through existing process reviews
    • Systems design and fit-gap analysis
    • System configuration and setup
    • Engineer solutions based on complicated customer business requirements
    • New process design and definition
    • Pre-implementation system testing
    • Concept validation and user acceptance testing
    • Data migration and data formatting recommendations
    • Go-live implementation tasks and post-go-live consulting
    • Consulting recap/activity reporting
    • Ensure timely and accurate project and time administration
  • Identify and manage potential issues and escalations in coordination with the team lead or project manager.
  • Provide support to post-live customers.
    • Explanation and resolution of application-generated error messages
    • Identify the source of issues
    • Guidance with software capability and standard process flow questions
    • Assistance with using published ECI Help documentation
    • Research and providing updates on software defects
    • Explain configuration and settings for ECI software
    • Provide assistance and support for software add-on products

 

 

Qualifications

  • Required Education: Bachelor’s Degree with a focus in Accounting, Supply Chain, Information Systems, or equivalent

  • Preferred Education: Master's Degree

  • HB (Higher Vocational Education) degree, preferably in technical business administration or business informativs

  • 1-3 years of experience

  • Software implementation or consultation experience

 

Knowledge, Skills and Abilities Requirements

 

  • Strong ERP product knowledge, ERP experience preferred
  • Understand common industry business practices in manufacturing, operations, distribution, and finance
  • Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person
  • Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels.

 

#LI-SC1

In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.

Other details

  • Job Family Professional Services
  • Pay Type Salary
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Location on Google Maps
  • Australia
  • Melbourne VIC, Australia
  • Mount Waverley VIC 3149, Australia